Adjustments 4/8/2019 Adjustments ©2003 SPL WorldGroup, Inc

Adjustments SPL® Customer Care & Billing Change a customer’s debt Transfer debt between customers Interface check requests to accounts payable Levy miscellaneous fees and credits SPL® Customer Care & Billing Customer Information Sales & Marketing Device Management Field Work Meter Reading Billing Statements Rates Payments Adjustments

SA Relationships & Adjustments SA Relationships (DA) affect adjustments. We will discuss this during the SA Relationships discussion.

You Can Adjust Any Type Of Service Metered Services Adjustment Non Metered Services Intangible Services Deposit Payment Arrangement Land Lease Charitable Contribution

Important Adjustment Concepts Adjustments 4/8/2019 An adjustment is linked to a SA Over time, many adjustments may be applied to a SA debt An adjustment has a FT The FT contains the financial effects of the adjustment on the service agreement’s current and payoff balances and on the general ledger Canceling an adjustment creates a FT Reversal of the original FT ©2003 SPL WorldGroup, Inc

An adjustment has 1 FT unless it’s been cancelled; then it has 2 Adjustment ERD Account Notice there is no concept of an adjustment segment Adjustment SA FT An adjustment has 1 FT unless it’s been cancelled; then it has 2

Adjustment Lifecycle

Adjustment Lifecycle

Adjustment Profiles

Preventing Incorrect Adjustment Types Adjustments 4/8/2019 You must define which types of adjustments can be levied against each type of SA You do this using adjustment profiles When you add a new adjustment type, you must define which profiles it can be use on SA Type Adjustment Profile Adjustment Type Profile / SA Type Profile / Adj Type ©2003 SPL WorldGroup, Inc