Housing LIN East 14 Feb 2012 Merron Simpson Housing Support and Personalisation practical advice for the current moment Housing LIN East 14 Feb 2012 Merron Simpson

Outline of session Personalisation in an era of budget cuts Recent developments Key messages from the briefing ‘Stop Start Continue’ – change management sharing positive practice, keeping front of mind Personalisation as a way of life A transition programme

Is personalisation still relevant in an era of budget cuts? Against Money should go to people most in need ... Personalising services costs money ... Block contracts are more efficient/cheaper For Coalition priority Public services (inc health) are being personalised Direct payments – ASC Bigger role for communities Money is not being spent in the best way Customer-facing services can generate revenue

Recent developments SP regulations dissolving increased flexibility Increasing alignment with ASC contracts outcomes-based quality framework concern re lower level support Health and Wellbeing Boards new focus on Public Health integration: health + care + everything else

Key messages Personalisation is a way of doing things, not a programme is not just about personal budgets is not going to go away

Stop, start, continue ... change management model What are we doing that is not working? (Something we should STOP) START What should we put in place to improve our performance? (Something we should START) CONTINUE What is working well and should be continued? (Something we should CONTINUE)

In groups: providers + commissioners To support a shift within the whole sector to a person-centred approach to care and support, what could your providers / commissioners STOP doing START doing CONTINUE doing

Our SSC – providers Stop offering the same sort of housing support service that you always have Start thinking and acting radically and holistically taking steps, experimenting, rethinking risk involving communities in delivering services Continue being optimistic and proactive evidencing added-value and measuring cost-effectiveness of your services

Our SSC – commissioners Stop imagining the current market will stay the same Start understanding, supporting, coordinating providers building relationships with public health Continue developing the evidence-based in the JSNA throwing out the rule-book, being flexible selling the preventative aspect of personalisation

Personalisation as a way of life Keep listening, learning, adapting, being creative Develop and shape systems that can respond more readily to individual customers Reap the financial rewards of delivering services that are attractive to payers Build customer information into strategic plans, especially the JSNA-JHWS-Commissioning Remember it’s not a programme

Housing LIN transition programme: for housing providers and commissioners Kate McAllister and Merron Simpson With other expert partners Bespoke, flexible Three elements: Diagnostic – your overall approach Development – community-based Change management – your workforce Personalisation

For more information please contact: Merron Simpson merron@newrealities.co.uk , 07973 498603 Kate McAllister kate@katemcallister.co.uk , 07766 527434