CO Schools Professional Development – State Testing Equipment and Tech Support Training February 8, 2019

Don’t Worry, Be Happy! We’ll help you with equipment and tech support - so the students have a good testing experience!

Tech Support Staff – Leadership Team Denise Wetzel, Director, Operations Tabitha Wildfire, General Support Josh Bierwiler, Project Manager Mike Curtis, On-Site Senior Supervisor Mike Myers, Helpdesk Manager

Tech Support Staff – Onsite and Remote Onsite Tech Support Staff Trained on equipment Not a substitute for proctor Will take direction from site lead and proctors (to the extent technically feasible) Larger sites have on-site tech support for first day of testing Remainder of testing period Help Desk Remote Tech Support Available if no onsite support is scheduled Staffed 8am-5pm 720-316-1100 National background check

Process – Test Day Techs arrive onsite by 7am Retrieve equipment from storage Setup network in each room Setup all laptops in main room Will move laptops to smaller rooms at direction of site lead Site leader must notify tech of intent to move any equipment Laptops will be brought to the test log-in screen Notify tech of trouble with network or laptop Please try to make yourself available when tech calls the help desk Tech cannot assist with test-specific problems such as student log in information, putting students into sessions, etc. Tech will assist with escalations to DRC if necessary School staff must be present when tech is with students Techs communicate to central help desk Able to share problems and resolutions to all sites Techs will not leave site until released by site lead and site supervisor -early warning system Extra, strategically placed staff Equipment verified at site Extra Jetpacks setup for non-testing use upon request

Process – Test Day If you have any concerns with your technician or equipment, please do not hesitate to call Mike Curtis at (419) 262-6025 or Josh Bierwiler at (419) 537-3157 All machines will be pre-cached prior to the beginning of testing; however, if for some reason this needs to be done the following links can assist with this process: http://bit.ly/coactprecache2019 - video showcasing how to pre-cache the Proctor Cache Machine http://bit.ly/coactrefresh2019 - video showcasing how to refresh the cache of the Proctor Cache machine http://bit.ly/coactpurge2019 - video showcasing how to purge the cache of the Proctor Cache machine Due to test security, technicians can not refresh or purge your content, but they can show you how to do it -early warning system Extra, strategically placed staff Equipment verified at site Extra Jetpacks setup for non-testing use upon request

Process – Test Day NO non-testing use of testing networks!

Process – Closing Your Site Excess equipment may be packed up and securely stored when it is no longer needed for the remainder of the testing week Tech will conduct “handoff” to site lead on their last day of onsite support Equipment will either be picked up by UPS (Brown Truck) or freight service after testing concludes Remote Support available if onsite tech is not scheduled What is pickup plan for CO sites?

Equipment Laptop (Stream) Cradlepoint LTE Wireless Router Peripherals We won’t open headphones unless directed by site lead or proctors Peripherals Jetpack MiFi

(for all technical or tech personnel issues): Questions? What if something goes wrong? Extra equipment at each site Primary, secondary, and sometimes tertiary networks Extra personnel strategically stationed ??? HELP DESK (for all technical or tech personnel issues): 720-316-1100