Fundamentals of Inclusive Governance

Inclusive Governance in Framework 1. Fundamentals of IG 1. GESI 4. Integrity Inclusive Governance 3. Responsiveness 2. Accountability (including social accountability tools) Right to Information NASC, 2018

Learning Objectives By the end of the Sub Module (Inclusive Governance), participants will be able to: Analyse issues faced by citizens in accessing services in Nepal, Describe the role of civil services in ensuring the provision of effective service delivery for citizens in Nepal Analyse the factors hindering and supporting civil servants in providing effective service delivery for citizens in Nepal. NASC, 2018

Learning objectives (2) Define the four major components of IG: GESI (gender equality and social inclusion), accountability, responsiveness and integrity Explain the differences between inclusive and non-inclusive governance, in terms of political, financial and administrative obligations, Adapt key learning from the topic on IG to their internship/ placements. NASC, 2018

Sensing Public Service What is a public service? Who are actors in public service? Are citizens able to access services equally? What makes service accessible by citizens to the standard? What is your position in service delivery? NASC, 2018

Discourse: What images do citizens make when they think of “good” service delivery? What constitutes “good” service delivery in service providers’ proposition? NASC, 2018

What do evidence say? Nepal National Governance Survey Sample- 12872 Available at http://www.nasc.org.np/sites/default/files/Nepal%20National%20Governance%20Survey%202018.pdf NASC, 2018

What creates barriers? NASC, 2018

What creates barriers NASC, 2018

Trust on local government Percentage of people who are either ‘fully confident or confident to some extent’ that local governments will undertake the following NASC, 2018

Key Learning Points Participation of local people in planning and implementation Recognition of needs of people in exclusion Adequate and timely information about the functions and services Supportive local leadership NASC, 2018

Key Learning Points People friendly attitude and behaviour of service providers and environment Promptness of service delivery The characteristics and vision of good service delivery may often be similar for users and providers NASC, 2018

Key Learning Points (1) Supporting factors National commitment through constitution, policy and legal frameworks People’s awareness and support Improved institutional arrangement Capacity of service providers International support NASC, 2018

Key Learning Points (2) Challenges Weak legal enforcement and compliance Attitude and behaviour of service provider Lengthy process and formalities Inadequate institutional facilities Reducing state-people gap NASC, 2018

National Commitments Constitution of Nepal, Art 4 State of Nepal: (1) Nepal is an independent, indivisible, sovereign, secular, inclusive, democratic, socialism-oriented, federal democratic republican state. NASC, 2018

Making governance inclusive Gender Equality and Social Inclusion Accountability Responsiveness Inclusive Governance Ethics and Integrity NASC, 2018

Key learning points (1) Accountability- being answerable for decisions, actions and behaviours towards people Integrity-being honest and fair Responsiveness: responding with empathy, courtesy and pro-activeness to people and their needs Gender-a social construct that differentiates roles, responsibilities and needs of man and woman NASC, 2018

Key learning points (2) Social exclusion-systemic denial of rights, privileges and social systems Social inclusion-removal of institutional barriers to overcome exclusions Equity-fairness of opportunity Equality-equal opportunity Empowerment-developing capacity GESI- approach to mainstream WPEs Inclusive Governance-enabling governance environment for WPEs NASC, 2018

Inclusive and non-inclusive governance What is the difference between “inclusive” and “non-inclusive governance”? NASC, 2018

NASC, 2018

Livelihood, inclusion, freedom? Inclusive Governance ? Livelihood, inclusion, freedom? How? 4/9/2019

Key learning points (1) IG by virtue encompasses to mainstream the marginalized groups into the broader framework of the governance policies, systems and practices. IG is an integrated approach that equally manages to improve two parts of the service delivery - efficient delivery of service and empowering marginalized communities to demand services. NASC, 2018

Key learning points (2) IG is not only about structural change, policy etc. - it is what we as civil servants do, how we act, how we interact with others Non-inclusive governance is absence of policy, practices and institutional arrangements to mainstream marginalised group into governance systems. It is also lack of WPEs friendly attitude and behaviours of service providers. NASC, 2018

Why is inclusive governance important? (rationales) NASC, 2018

Why is IG important? Rights: equal participation, equal treatment, equal rights before the law, rights to access to services Redistribution: equitable access to resources and opportunities Recognition: representation and meaningful participation in state institutions and decision making process, identity, voices NASC, 2018

My decisions and actions Inclusive service delivery Am I respecting the diversity while serving people? Inclusive governance Are our policies and institutions inclusive? Affirmative action Am I conscious to implement the affirmative policies of the state? 4/9/2019

Representation, and my actions I am representing the state. People judge the state through my actions and behaviours I am conscious to this reality and I implement 4/9/2019

Conclusion Better governance Efficient public service delivery Inclusive Governance is for: Better governance Efficient public service delivery Engaging citizens Ensuring rights of citizens Empowering citizens NASC, 2018

Thank You! NASC, 2018