Important CQC documents to be aware of: A suite of documents (including guidance for inspectors) on Equality and Diversity: http://www.cqc.org.uk/information-our-staff/equality-and-human-rights-guidance-our-inspectors Observation prompts: http://www.cqc.org.uk/search/apachesolr_search/observation%20prompts Preparing for CQC Inspections: http://www.cqc.org.uk/sites/default/files/media/documents/cqc_preparing_for_inspection_-_cpa_version_-_final.pdf Whistle blowing guidance for providers and for workers: http://www.cqc.org.uk/contact-us (then click on Whistle blowing tab)