Communication and Employability Skill for IT Understand the personal attributes valued by employers: specific attributes Zatil Ridh'wah Hj Darot

Learning objectives Specific Attributes: Job Related Attributes Good Working Procedures

Specific attributes Specific attributes – fall into two broad groups: the job-related attributes ____________ to carry out the job the knowledge of the good working procedures which your employer will expect you to follow.

Job-related attributes For some jobs, technical knowledge and skills might be necessary. A sales representative needs to be able to drive and to have a clean driving license. The _________ may provide a company car but some jobs require you to have your own means of transport. It is courteous for airline employees to respond to passengers in the same language that the passengers have used. Therefore, some airlines demand language skills of their cabin crew. An IT technician who fixes ________ faults must be able to use hand tools such as screwdrivers, but will also need to be skilled in using electronic testing equipment such as a multimeter.

You might demonstrate your _________ skills by taking and passing academic or vocational qualifications or you might have a certificate to prove that you have a special skill, e.g. you can cook or swim. If a particular technical skill is essential to an advertised job, it should be made clear to all _____________ employees. This will deter candidates without the requisite skills and prevent employers from having to waste time interviewing applicants who are not qualified for the post.

Working procedures can be called ‘good’ when they take into account health and safety and security issues. If you are unwell, you should stay off work until you recover. Staggering in with ‘flu or a virus and giving it to everyone else in the office is counterproductive. The __________________ (1974) requires all employees to ‘take reasonable care of themselves and others who could be affected by what they do’. This act also states that if you are an employee who has ‘been injured at work, seen a dangerous occurrence, or your doctor has certified that you have a work related reportable disease, you must inform your employer’

Information that you find out while doing your job is confidential Information that you find out while doing your job is confidential. This might include personal details of customers or industry-sensitive material about the design of a product. You are expected to respect the confidentiality and security of this material.

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references Pearson, BTEC Level 3 National IT Student Book 1.