CHAPTER 3: Nature of Work Summarized from Fundamentals of Information Systems, 2nd Ed, Yuen, N. B. et al, McGraw Hill, SG, 2005.

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Presentation transcript:

CHAPTER 3: Nature of Work Summarized from Fundamentals of Information Systems, 2nd Ed, Yuen, N. B. et al, McGraw Hill, SG, 2005

Types of Work (Robert Reich) Touch Non-Touch

Work Activities Value-adding Non-value-adding Routine Waste Non-routine

Managerial Activities Planning Execution Control R.A. Antony’s Planning and Control: Strategic Planning Management Control Operational Control

Managerial Activities Involve: Information Processing Decision Making

Information Processing Structured or Programmable Unstructured Semi Structured

Behavioral Model of Managerial Activities (Henry Mintzberg) Interpersonal Informational Decisional

Other work classification Professional Technical Data

Communication Sharing information between two or more individual to create a common understanding and vision Effective Communication is an essential skill Means for interacts with environment (suppliers, customers, competitors, government, etc)

Communication Dyad Sender Receiver Message Channel

Communication Distortion and Noise Distortion is transforming the meaning of a message by altering some aspects of the message Noise is any disturbance in the communication process that interferes the intended message The need of information processing must be reduced The capacity of information processing must be increased

Communication Distortion and Noise Distortion is transforming the meaning of a message by altering some aspects of the message Noise is any disturbance in the communication process that interferes the intended message The need of information processing must be reduced The capacity of information processing must be increased