Which of the following is not the traditional segment type? Psychographic Demographic Geographic None of these Answer: (d)
Which of the following is not the characteristics of the services? Intangibility Perishability Seperability Heterogeniety Answer: (c)
Which of the following is not the process of Marketing Management? Analysis Planning Control None of these Answer: (d)
Which of the following represent the acronyms of age groups? SKIPPIES DINKS PUPPIES All of the above Answer: (d)
In building customer satisfaction service quality can be measured on which of the following dimensions? Reliability Tangibles Responsiveness All of the above Answer: (d)
Which of the following is not the part of the triangle of service? The organization The customer The systems The people Answer: (a)
Which of the following is not the criteria for market segmentation? Meaningful Measurable Reachable None of these Answer: (d)
Which of the following is not the sub-category of outer-directed consumers? Belongers Experimentals Emulators Achievers Answer: (b)
Which of the following is the fundamental objective of successful marketing program? Market positioning Customer needs to be satisfied Competitive benefits to be stressed All of the above Answer: (d)
Which of the following is not the type of questionnaire design? Dichotomous Open ended Observation Semantic differential Answer: (c)
Which of the following is not the element of qualitative marketing research? Projective techniques Intensive techniques Probability samples None of these Answer: (c)
In marketing Information System, Macro Environment includes which of the following? Economy Buyers Channels Competitors Answer: (a)
Which of the following is not the stage in product life cycle? Growth Saturation Obsolescence None of these Answer: (d)
Which of the following is not the main characteristics of product mix? Width Depth Consistency None of these Answer: (d)
Which of the following is not the market penetration strategies for increasing the sales for an existing product in existent market? Product diversification Increasing current rate of use of a product Attracting competitor’s customers Attracting non-users of a product Answer: (a)
Which of the following is not the process applicable in delivery of service products? Line Operations Job Shop Operations Intermittent Operations None of these Answer: (d)
In normal marketing parlance, which of the following is not function of packaging? Appeal Convenience Perform None of these Answer: (d)
Which of the following is not the pricing strategy? Geographical pricing Psychological pricing Product mix pricing None of these Answer: (d)
Which of the following service is not rendered by the banks? High net worth branch banking Hub and spoke banking Specialty branch banking None of these Answer: (d)
Which of the following is the perspective that determines distribution profitability in financial services? Channel profitability Branch profitability Customer profitability All of the above Answer: (d)