Robert Team & Portfolio Manager Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like to be alerted if there is an immediate issue” Goals: I would like to be able to search for certain pages/procedures I would like an immediate issues noticeboard that can be updated by all staff to show meeting actions or urgent maters staff need to attend to. I would like to be able to easily and quickly add and remove data. I would like to be able to easily upload PowerPoint, Excel and Word Documents Frustrations & pain points: I find it extremely difficult to find the Wiki and I can’t figure out who has access to what I can’t do much reporting There’s too much content/irrelevant pages It is hard to add attachments Version control is very poor. Background Robert is a team manager in ISG. He’s responsible for the MVM portfolios. How does Robert use the Wiki? I use the Wiki to view team meeting minutes, programme managers noticeboard and WIS files. This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.

Charlotte Project Services Administrator Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like a more exciting and interactive page” Goals: I would like to be able to store all kinds of documents – be able to upload and create more than just a simple table I would like to see graphics on the site to make it more visually interesting I would like to see a homepage where you can post news/updates for the team I would like to see meeting agenda’s and calendars to show when meetings are and actions for staff from meetings. Frustrations & pain points: I don’t like that there is no clear hierarchical structure It is difficult to navigate around the page I don’t like how limited it is in terms of using documents I don’t like how much irrelevant data there is I hate the parent/child pages! Background Charlotte is an experienced administrator who has used SharePoint in other workplaces. How does Charlotte use the Wiki? I use the wiki to view meeting minutes. This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.

Katie Business Analyst/ Project Manager Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like to see a branded page” Goals: I would like to see a homepage where you can post news/updates for the team I would like the website to contain branding to fit in with other Projects/IS sites I would like the website to be able to hold templates I would like a common favourites list of pages that are most visited to help navigate Frustrations & pain points: I don’t like how hard it is to navigate around the page I don’t like how many links/child pages are on the wiki It is difficult to do searches on the wiki I don’t know who has access/editing rights Background Katie is a professionally qualified full-time project manager/business analyst in IS Applications. She manages multiple projects at any one time. How does Katie use the Wiki? List the key tasks This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.

Stephen Tagline: “I would like an easy to use/follow website” Goals: Business Analyst/ Project Manager Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like an easy to use/follow website” Goals: I would like to see a clear structure to the website with a site map to make it easier to look for things I would like to see a standardised reporting system Frustrations & pain points: I don’t like that editors are restricted It appears different in different browsers Child pages are hard to follow and find and attachments aren’t obvious The searching facility is bad and it is not easy to browse. Background Stephen is a professionally qualified full-time project manager/business analyst in IS Applications. He manages multiple projects at any one time. How does Stephen use the Wiki? I edit the WIS page often I use for project guidance notes and reporting requirements This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.

Andrew Senior Project and Programme Manager Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like a calendar that alerts me when something is updated” Goals: I would like to see a more logical structure I would like a calendar where you can record team meetings and minutes I would like Alerts if something is updated I would like more options for editing I would like the page to be more exciting graphically Frustrations & pain points: It is very difficult to find information Child pages are hard to find and work out location It is not easy to see what is new Background Stephen is a professionally qualified full-time senior project and programme manager in IS Applications. How does Andrew use the Wiki? I look at the team meetings section and WIS rota I only ever direct click (don’t browse around site) This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.

William Deputy head of Project Services and Team Manager of Portfolios Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like to be able to share information on a bigger scale” Goals: I would like to be able to share all information about processes with a bigger scale I would like to be able to manage workloads and request time Would like a calendar with alerts I would like the ability to run a quick quiz – survey etc Frustrations & pain points: I don’t like how many links are on the page I don’t like how much irrelevant data is stored here Background Stephen is the Deputy Head of Project Services and Team Manager of CSG, USG, CHSS & CSE Portfolios. How does William use the Wiki? I visit the programme manager noticeboard I look at meetings pages I view training feedback I also own the CSG team place and secure areas for own meetings This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.

April Deputy Director and Head of Project Services Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like to have a live chat facility” Goals: I would like a site that is more fun and engaging I would like chat capability Frustrations & pain points: Pages aren’t updated It is hard to find It is inconsistent – not all documents are added for all meetings It is not linked from anywhere else Background April is the Deputy Director and Head of Project Services How does April use the Wiki? Visit meetings and process improvement initiatives pages Also view working patterns and project procedures Set agenda’s and post slides/information This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.

Margaret Deputy Team Manager of Portfolios, and Senior Project and Programme Manager Image courtesy of stockimages at FreeDigitalPhotos.net Tagline: “I would like to be edit pages at the same time as someone else” Goals: I would like to keep the same functions (ability for multiple people to edit pages and easy access) I would like a structured homepage Frustrations & pain points: It is hard to find the correct page you are looking for There’s too much information in several different locations It is not structured Data is stored in multiple places (no golden copy) Background Margaret is Deputy Team Manager of Portfolios, and Senior Project and Programme Manager. How does Margaret use the Wiki? Team meetings agenda Edit and add to the agenda This is a blank persona template. Duplicate it so that you have one per persona. When you are done you can delete this template from your presentation.