Desktop Reference Guide End Users

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Presentation transcript:

Desktop Reference Guide End Users Employee Quick Reference for ServiceNow ServiceNow

Getting Started with ServiceNow: Everything you need to know to get help Log In: Use your email address and AD password (insert your log in screen shot & instructions) Bookmark the ServiceNow link to gain quick access: Insert your instance URL Useful Terms to Know Knowledge = Database of self-service answers Catalog = I need to request something Support = Something is broken and I need help My Incidents/Request = Tickets already logged Source: Information goes here

Your Homepage: All the services in one location (insert your homepage)

Knowledge Search: Click Knowledge to find answers to your question (Insert your knowledge base)

Something is broken: Click Support to open an incident or case (insert your incident form)

I need something: Click Catalog to view all available request items (Insert your catalog)

Thank you Contact information goes here