Your Time to Grow! Alpine Technology REGIONAL SEMINAR 2018

Top 10 Customer Service issues and how to avoid them

GOALS OF THE SESSION 1 2 3 Review Top Support issues for 2018 Give insights into how to avoid these Review Alpine’s support system and how best to access it

The Top 10 Most Common Issues “Unrecognized Command Verb”  Error pops up when doing most processes Often after new workstation set up Solution: Uncheck “show on startup” message on welcome screen

The Top 10 Most Common Issues Password Reset  If a password expires Alpine must reset it Choose a password you can remember Write down password Password manager Keeper app on phone Change password when first asked! Days remaining includes weekends

The Top 10 Most Common Issues Skipping or Running EOP Twice  Problem: Messes up dates and batches Solution: Set up scheduler Scheduler helps make sure you do everything in order Prevents running EOP twice Use a checklist every month

The Top 10 Most Common Issues Hidden Transaction on Batch  Problem: Batch that is undone contains hidden transaction Locks up batch process and requires Alpine support to fix Can be costly Solution: Before undoing a batch always check for hidden transactions

The Top 10 Most Common Issues Creating Your Own Reports  Most reports can be created in less than 15 minutes Alpine offers training on Foxfire! Foxfire! Is not scary and CANNOT hurt your data

The Top 10 Most Common Issues Running VRP Outside Recommended Install Client-Server Architecture RDP-Terminal Server Architecture

Issues related to Client-Server setup cause unpredictable results The Top 10 Most Common Issues Running VRP Outside Recommended Install Issues related to Client-Server setup cause unpredictable results Data corruption VERY slow processing Unable to run processes Unknown errors Local IT should set up workstation as normal, create remote desktop link to your remote desktop server

The Top 10 Most Common Issues Clearing Trays Problem: When trying to clear tray wrong tray is cleared Solution: Check that the tray is showing the correct ID

The Top 10 Most Common Issues Changing Type on Work Order Problem: Causes levels to be off Solution: Delete work order and start new WO with correct service type

The Top 10 Most Common Issues Ignoring a Problem  Small issues can turn into BIG issues if ignored When an error happens in RAMs contact support when it first occurs Be precise with details on the issue including: Steps to how you got the error Any recent changes to your system Any other relevant information The more info we have the faster the solution will be.

The Top 10 Most Common Issues Not Being a Premier Partner Upgrade Discount First 15-minutes FREE Online Training and Seminar Discounts Priority Response 50% support rate of Standard

The Top 10 Most Common Issues https://support.alp-tec.com/support/ Call 1-888-852-7267 Need Support? Email: support@rams-pro.com Submit ticket at https://support.alp-tec.com/support/