Gry Cecilie Høiland Researcher TIK-center, OSIRIS University of Oslo Sociologist, NAV employee, Phd soon in leadership and implementation

PhD thesis: Frontline policy implementation in public organizations Gry Cecilie Høiland, Ph.D. candidate, University of Stavanger PhD thesis: Frontline policy implementation in public organizations A sociological analysis of the ‘how and why’ of implementation gaps 4/10/2019

Background of the thesis Major puzzle in the field of policy implementation: Implementation gap Empirical gap in street-level implementation research: The how and why in a multilevel perspective (Hupe, 2014; Goldman & Foldy, 2015) An organizational case study investigating a specific implementation effort (evidence based) in the Norwegian Labour and Welfare Administration (NAV), through all levels of the organization Implementation = Pressman and Wildavsky

Deeper understanding of implementation gaps 1. What: multi-level implementation context and process look like 2. How: frontline staff perceived and responded to implementation instructions 3. Why: implementation gap at the case office MIS, Inst.logics Critical realist analysis of structure/agency interaction, Institutional logics as tools Coping and need for authenticity at work, Match between central intention of the policy and the values of the frontline workers Mismatch between implementation strategy used and the values of the frontline workers Central mechanisms that gives a deeper insight into whether and why implementation strategies work or not in the frontlines 4/10/2019

Article-based PhD Article 1 Høiland, Gry & Elisabeth Willumsen (2016). Understanding implementation in complex public organizations - implication for practice. Journal of Comparative Social Work, 11(2). Article 2 Høiland, Gry & Lars Klemsdal (forthcoming). Institutional logics as tools for maneuvering top-down implementation instructions. (Submitted 2018). Article 3 Høiland, Gry & Elisabeth Willumsen (2018). Resistance-driven innovation? Frontline public welfare workers’ coping with top-down implementation. Nordic Journal of Working Life Studies 8(2).

OSIRIS project To study the impact of research in NAV - the Norwegian labour and welfare administration NAV is: 1/3 BNP – work inclusion main mandate A lot of research is being done in and on NAV. A major aim is to use research based knowledge in work inclusion services - evidence based services How is knowledge based upon research and science implemented in the organization?