How to create a help desk ticket

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Presentation transcript:

How to create a help desk ticket

Go to the ESGVROP MyTechDesk Site by clicking the link below, or copy and paste it into your web browser https://app.mytechdesk.org/team/east_sgv_rop Click on Sign in to my team, reset my password, or register for new account ***If you need to register for a new account please contact Joe Beaudion at jbeaudion@esgvrop.org or Nabrina Flick at nflick@esgvrop.org to obtain the team password.

SELECTING THE CORRECT TEAM Once you are successfully signed in to MyTechDesk, please make sure that the tickets you create are being sent to the correct team. There are three teams in MyTechDesk: Tech Team Please direct any technology related tickets to the Tech Team. For example, requests to check on printer problems, computer issues, software issues and updates, etc… Maintenance Team Please direct any maintenance issues to the Maintenance Team. For example, issues with facilities, need for toiletries, need for busses, etc… Reprographics Team Please send all request for large copies to the Reprographics team.

SELECTING THE CORRECT TEAM

ADDING TICKETS

DESCRIBE YOUR REQUEST

SAVE YOUR REQUEST

ATTACHING FILES TO YOUR REQUEST

LOCATE THE FILE THAT YOU WISH TO ATTACH

***For further assistance please contact Joe Beaudion at jbeaudion@esgvrop.org or Mauricio Centeno at mcenteno@esgvrop.org