Inclarity – Better Business Telephony Client Name: Objectives of Presentation: Presenters Name: Presentation Date: Inclarity – Better Business Telephony

To watch the video click on the picture or go to https://www. youtube 14/04/2019

Inclarity Company History 1 2015 Allocation and porting of International numbers 2015 Completion of new core network 2014 Launched UC & Hosted Video Conferencing 2013 Broadsoft Upgrade V19.1 2010 Broadworks Platform Deployed 2009 >500% Growth Rate in Hosted IP 2008 Launch Industry Applauded Channel Program 2007 Recognition of our Portal 2003 Inception of Hosted R&D development + platform 2002 First IP Centrex provider in UK 14/04/2019 3

“Cloud Telephony is a Growth Accelerator” “SMEs using cloud telephony as part of their business technology are growing up to 26% faster than those who don’t. They are also delivering 20% higher profits. Nine out of 10 of these businesses attribute this growth to the technology solution they are using” Source: Deloitte survey of UK SMEs, PWC survey of UK SMEs. This is achieved through: FLEXIBILITY SCALABILITY COST SECURITY COMPLIANCE 14/04/2019 14/04/2019

Benefits of using Inclarity’s Cloud telephony FLEXIBILITY Enables mobility because employees can work from anywhere Releases resources to focus on business growth because Inclarity’s Cloud telephony is delivered as a service – just like other utilities Facilitates national and international expansion SCALABILITY Improves ability to respond to growth spurts and seasonal changes in demand because businesses can rapidly scale telephony capacity up and down COST Optimises investment because your business only pays for the telephony it requires and does not need to invest in hardware or software Avoids recruitment and retention of specialist staff; this is becoming a critical growth benefit because of the UK’s technology skills shortage SECURITY Strengthens business continuity because our cloud telephony is delivered as an always on service; if disaster strikes telephony traffic is rerouted ensuring your business keeps running COMPLIANCE Improves ability to comply with data protection regulations because Inclartity holds data in highly secure T3 datacentres which comply with the latest legislation. 14/04/2019 14/04/2019

Cloud telephony creates a communication environment that unites every employee, across every location DESKTOP APP SMARTPHONE APP

Inclarity’s Core Services Hosted Broadsoft Enterprise Telephony SIP Trunks Video Conferencing/Virtual Meeting Rooms Unified Communications Call Centre Solutions Wallboard and Reporting Call Recording All Services are provided as part of our Flexible Pay as you Use solution All delivered over Inclarity’s wholly-owned multiple Tier 3 datacentre core network 14/04/2019

Standard Features Follow-me/Call Divert Voicemail Messaging and Forwarding Voicemail Message Attached to Alert Email 3-Way Conferencing Multi Office Setup Group Pick UP Line Monitoring (Handset Dependant) Call Waiting Caller ID and Caller Name Display Call Restriction Dial Plan Call Analysis CLIP/ CLIR Permanent Call Line Identification Presentation (CLIP) Call Line Identification Restriction (CLIR) 14/04/2019

Advanced Features Unified Communications Hosted Video Mobile Softphone App PC and MAC Softphone Wallboard – contact centre management feature Call Recording Receptionist Client International inbound DDIs TAPI Hunt Groups Auto Attendant Multi–Terminal Personal Conference Bridge Fax2email 14/04/2019

Inclarity UC Client View user presence status (synched with MS Lync) Search online Inclarity address book Access contacts in Outlook (and other CRM) Click to dial from Outlook (and other CRM) Click to dial in web browsers Screen pop on inbound and outbound calls Dial from clipboard 14/04/2019

Inclarity Wallboard and Reporting Historical call analysis Real-time extension monitoring Watch live call status Unreturned abandoned calls summary Wallboard display Supervise ACD calls and agents Review ACD status activity 14/04/2019

Inclarity Video Conferencing One-click point-to-point video calls Collaborate with external users by e-mail (no license required) Easy Meeting Set-up Desktop Client Tablet & Smartphone Client Full Meeting Controls Presentation & Document Sharing Anywhere/Anyhow Access Microsoft Integration 14/04/2019

Network Diagram

Best of Breed Vendor Partners 14/04/2019 14/04/2019

Management Tools Phone Manager for User enablement System Management Tool A complete management capability for System Administrators enablement

Inclarity is part of G-Cloud 6, the Government’s procurement framework Public Sector Inclarity is part of G-Cloud 6, the Government’s procurement framework 14/04/2019 14/04/2019

Superior Service and Support Unrivalled in the industry In-house UK based 24/7/365 support Dedicated UK T1, T2 and T3 teams Support calls answered in under 5 seconds Self service monitoring and diagnostic tools In-house UK based Provisioning In-house Research and Development BroadSoft accredited engineers Majority of issues resolved in under 2 hours 14/04/2019 14/04/2019

Why Inclarity? UK’s first hosted VoIP provider (2002) Complete hosted cloud telephony, collaboration and connectivity portfolio Broadsoft platform and best of breed Vendors Wide range of supported endpoints, Cisco, Polycom, Aastra Large inventory of inbound numbers (UK geographic & NGN) International Numbers and Porting Self-management via online Portals Superior 24x7x365 Customer Support Integrated software development R&D team London HQ – worldwide reach

Pricing Options To Suit Your Business FIXED OPTION License with Free VVX400 Handset £XX per month* (fixed 3 year term) FLEXI OPTION License with Handset Rental £XX per month* (price based on VVX400 handset, other choices available but may affect the price) ADDITIONAL FEATURES UC Integrator (Outlook Integration & Click-to-Dial) £XX per month Mobile Soft Client £XX per month * * Terms and conditions apply