Lecture Enhancers Chapter One

People Need Praise L1-1 Negative employees can scare off customers—for good. Increasing positive emotions could lengthen life span by 10 years. Praise is a powerful leadership strategy. 65% of people said they got no recognition for good work. The number 1 reason most Americans leave their jobs is that they don’t feel appreciated. Good Job! McGraw-Hill-Irwin McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.

Those Who Give and Get Praise: L1-2 Increase their individual productivity. Increase engagement among their colleagues. Are more likely to stay with their current organization. Receive higher loyalty and satisfaction scores from customers. Have better safety records and fewer accidents on the job. McGraw-Hill-Irwin McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.

Test Your Positive IQ www.bucketbook.com 15 questions L1-3 www.bucketbook.com 15 questions Five to ten minutes to complete Score is reported as a percentile rank. Scores range from a low score of 0 to a high score of 98. Score represents the percentage of individuals in the reference group who scored lower than you did. For example, if your score is 80, you scored higher than 80% of the individuals we studied. McGraw-Hill-Irwin McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.

Test Your Positive IQ (Cont.) L1-4 Low Impact (0-26) “Although you might not be actively bucket dipping -- taking from other's positive emotion -- you probably are not doing much to make things better.” Some Impact (27-84) Even though you are doing some things to improve positive emotion or ‘bucket filling’ in your environment, you can do more. When you interact with others, it fills their buckets -- some of the time. Why not work toward ‘most of the time’?” High Impact (85-98) “Congratulations! You are making a major difference. When you interact with friends, family members, or colleagues, you fill their buckets. And when you fill their buckets, they turn around and fill someone else's bucket. The impact from your top-notch bucket filling goes far beyond what you can see with your own eyes.” McGraw-Hill-Irwin McGraw-Hill © 2006 The McGraw-Hill Companies, Inc. All rights reserved. © 2005 The McGraw-Hill Companies, Inc. All rights reserved.