Flexible Services iNotice Board Thursday, January 28, 2016 3/14/13 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Daily Performance for Thursday, January 28, 2016 Actual Trips: 335 Actual Passengers Transported: 352 Overall On Time Performance: 90.5% Scheduled: 61.2% Appointment Time: 90.6% Productivity: 1.51 110 Watervliet Avenue • cdta.org • @CDTA • • 2

Advantage Transit Daily Performance for Thursday, January 28, 2016 Actual Trips: 703 (68%) Actual Passenger Transported: 736 Overall On Time Performance: 99.1% Scheduled: 99.0% Appointment Time: 100% Productivity: 6.49 110 Watervliet Avenue • cdta.org • @CDTA • • 3

STAR & Advantage Overall Daily Productivity for Thursday, January 28, 2016 Total Trips: 1038 Trip Per Hour: 4.9 Actual Passengers Transported: 1088 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR & Advantage Space/Passenger Type Thursday, January 28, 2016 STAR Transported: 125- Ambulatory 227-Wheelchair / Scooter, Etc Advantage Transported: 726- Ambulatory 10- Wheelchair / Scooter, Etc Total : 851- Ambulatory 237- Wheelchair / Scooter, Etc Note: Passenger count can be higher than trips performed. This includes all passengers except SVA. 110 Watervliet Avenue • cdta.org • @CDTA • • 5

Flexible Services Performance Goals On Time Performance Goal : 95% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 2.0 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 6