Unity Connection 7.0 Dispatch Messages Ken Wiebe kwiebe@cisco.com

Agenda Overview Configuring a call handler for dispatch messaging Configuring an interview handler for dispatch messaging Handling dispatch messages for TUI users Handling dispatch messages for VUI users Other considerations

Overview Dispatch messages taken by Call Handlers Interview Handlers First recipient to accept message gets it Deleted from other recipients’ mailboxes Last recipient cannot decline message Once accepted, becomes a normal message

Configuring a call handler for dispatch messaging System Call Handlers only Must be set to take a message Edit->Message Settings Message recipient must be distribution list Check “Mark for dispatch delivery” checkbox

Configuring an interview handler for dispatch messaging Edit->Interview Handler Basics Recipient must be distribution list Check “Mark for dispatch delivery” checkbox

Handling dispatch messages for TUI users “…marked for dispatch…” To accept, press 1 To defer action, press 2 To decline, press 3 Once accepted, normal message menu

Handling dispatch messages for VUI users “Play dispatch messages” “…marked for dispatch…” “Accept” “Postpone” “Delete”, “Decline” Once accepted, normal VUI options

Other considerations Other considerations A race to accept a message