B-CaP 0009 Week 4 – Class 6 - Monday

Agenda Readings Building Teams in the cafeteria Keeping Teams in tact Review claim statements, paragraphs, communications In-Class Passive/Wordy Re-Writing Exercise Email Assignment – Bad News Email Routine Email #1 Looking Ahead

Readings Building Teams in the Cafeteria Keeping Teams in Tact

Claim Statement Assertive Specific Provable Testimonies, Experts, Trustworthy Statistics, Scientific, Research Examples, Anecdotal, Analogical or Hypothetical (comparison)

Paragraph Effective Claim Explanation Evidence/Rationale Application of Evidence to Claim Summary and/or Progression/Linkage

Framework for Communication Introduction- Thesis – Exec Summary (tell ‘em what you’re going to tell ‘em) Point 1 (Progressive Sections) Point 2 Point 3 Claim (point 1) Explanation Evidence/Rationale Application and Linkage to Point 2 Claim (point 2)… etc

Conclusion … Claims 3, 4, 5 …. (tell ‘em) Summarize (tell ‘em what you just told them) Tie all things together (thesis summary) Why content is important Use direct language Clear Take-Away/position Clear Call-to-Action Clear Recommendation

Passive and Wordy Re-writing Exercise (4:20) 3 minutes - Individually work on your two sentences 5 minutes – In your small groups agree on a good rewrite of the sentences 15 minutes – Report out to class

Bad News Email All the required protocol components required of a regular email plus the following components for delivering bad news. Components Buffer *Rationale Bad news Impact Option(s) and Other Considerations Conclusion *Rationale can be addressed before or after delivering the bad news.

Bad News Email Assignment Prompt Scenario: You’ve accepted a $45K offer from Guano Energy; AND just found out you were accepted into an all expense paid prestigious international graduate program in your specialized field. Assignment: Draft a turn-down (bad news) email for one of the above job offers. Address your email to the appropriate person, and send it to alexander-taylor-1@uiowa.edu by 5:00 p.m. Friday, February 8.

Routine Email #1 Subject lines – good Ms. Moneymaker, Sarah First paragraph establishes context Get to the point, offer alternatives Closing goodwill, and then salutation Signature Block A few did not attach a resume; a few attached with no mention Passive language, some minor grammar errors, logic Average Score 11.4 High Score 14.25 Low Score 9

Looking Ahead Wednesday Friday, February 8, 5:00 p.m. Next Week Keeping Teams Intact Team Discussions/Exercise Team Assignments Friday, February 8, 5:00 p.m. Bad News Email Assignment Due Alex’s In-Box Next Week Team Charters Memo Assignment