Dr Jiangang Fei AUSTRALIAN MARITIME COLLEGE Knowledge management Module 6 knowledge application & organisational learning Dr Jiangang Fei AUSTRALIAN MARITIME COLLEGE

Focus questions How do individuals and organisations learn? What is the relationship between individual and organisational learning? Why is knowledge reuse or knowledge application the most important step in the KM cycle? Beginning course details and/or books/materials needed for a class/project.

Knowledge application & the KM cycle Assess Knowledge capture and/or creation Knowledge sharing and dissemination Beginning course details and/or books/materials needed for a class/project. Contextualise Update Knowledge acquisition and application

Individual learning The OADI-IMM (Kim 1993) Beginning course details and/or books/materials needed for a class/project.

Individual learning Prior knowledge Characteristics Personality Preferences Attitude Absorptive capacity Beginning course details and/or books/materials needed for a class/project.

Prior knowledge Closely related to the new knowledge to facilitate assimilation Diverse to allow effective and creative utilisation of the new knowledge Cumulative Beginning course details and/or books/materials needed for a class/project.

Absorptive capacity Individual absorptive capacity Learning experience Skills and expertise Organisational absorptive capacity From individual absorptive capacity Through investment in R & D Beginning course details and/or books/materials needed for a class/project.

Organisational learning – OADI(SMM) An integrated Model of Learning (Kim 1993) Beginning course details and/or books/materials needed for a class/project.

Organisational learning Independent of any specific individual But not independent of all individuals The link between individual and organisational learning – shared mental models Individual memory vs. organisational memory – two scenarios (reading 6.1 p. 44) Beginning course details and/or books/materials needed for a class/project.

Individual and organisational learning Individual single loop learning (ISLL) Individual double loop learning (IDLL) Organisational single loop learning (OSLL) Organisational double loop learning (ODLL) Individual Knowledge reuse Beginning course details and/or books/materials needed for a class/project. Prior knowledge Learning Organisational Shared mental models

Knowledge reuse – the application Knowledge Management Systems (KMSs) Communication among various users Coordination of users’ activities Collaboration among user groups Process control to ensure integrity and track progress The three major roles Knowledge producer Knowledge intermediary Knowledge reuser Beginning course details and/or books/materials needed for a class/project.

Knowledge reuse – the application (cont.) The four reuse situations: Shared work producers, e.g. teams Shared work practitioners, e.g. COP Expertise-seeking novices, the importance of intermediaries Secondary knowledge miners Beginning course details and/or books/materials needed for a class/project.

Review Now return to the focus questions at the beginning of this module and consider whether you can answer them to your satisfaction. Beginning course details and/or books/materials needed for a class/project.