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Cutting Edge Technology Made in Germany Complete Package Healthy Margins Unique Features

CTI Telephony using TK-Suite

TK Suite 3

What is TK Suite ? Powerful 3rd Party CTI Software with every AGFEO System CLIENT CONTACT BILL SET

What is 3rd Party CTI ? AS STANDARD Third Party CTI is where the software application will handle call control and views centrally for more than one telephone extension. There is only one link between the host computer and the telephone system. This is the professional way of a CTI application. All AGFEO Systems have this feature AS STANDARD

What then is 1st Party CTI ? This is a cheaper alternative and is achieved by linking each telephone to each PC. Not the ultimate professional way of doing things.

Large & Powerful Address Database What then does TK-Suite do ? Call from your PC (CTI) Large & Powerful Address Database Program the System Billing Platform

either Standalone or Multi-User Installation: No additional clients to be purchased! Installation: either Standalone or Multi-User

Click on Grey Button for SETTINGS REQUIRED SETTINGS

The search ‘klap’ will return the following The link between PC and Extension is set in this drop down menu The search ‘klap’ will return the following

The search ‘pper’ will return the same mid and end string searches are also possible

Click on the number you wish to call Or click here to open mail or WebPages

Indicates an active call Set a reminder You can end the call Park the call Enter a note

Click here to set a reminder

This new window will open Enter recipient of reminder Set required reminder time Click on ‘Browse’ to open available contacts

Another window opens Click here to enter a note relevant to the call Enter the note here. You may use the time stamp Do not forget to save the note before you close this window Another window opens Click here to enter a note relevant to the call

The Caller List or Call Log

This log will show all incoming and outgoing calls. Filters can be set to limit the display of calls and show only unanswered calls.

Click on the ‘Reminders’ TAB

All active reminders are shown here Click here and the contact folds down with all available telephone numbers

Edit Address Details Add Reminder Edit Note Edit Reminder Delete Reminder

Type recipients message in here this will be displayed on the other screen

Go to Contact Management Go to Call Management Program Telephone System Activate Headset

Click on here to set Preferences

Click on Preferences

Select extensions which should screen pop on your PC Tick how incoming calls should be displayed

Tick required extensions which should appear in BLF

Here you can store the images for each extension, such as a picture of the extension user

Anything to do with the appearance of the individual status is set here

Hot Key settings

You may use or continue to use Outlook as your database. No plug in needed if this box is ticked.

Contact / Address Management

Click on Grey Button for SETTINGS Set-up settings for contact management Click on Grey Button for SETTINGS

Click on ‘Contact Management’ Enter these values

Contact Management Data Administration of Contact Management Data Click on Green Button to access

To add an address click on ‘Add contact’

Johnston David Mr. Global Telecom When completed click here

Name appears here To edit name click here To delete click here To add phone number etc click here

Click ok when entry is completed 01706719817 Main Number Tick this box if you want to have the number listed in the overall view Click ok when entry is completed

To add another number

No need to tick, system will place number automatically 07973209968 No need to tick, system will place number automatically Tick if entry completed

select sequencial dialling here To add e-mail

Tick if entry completed pklapper@agfeo.de Tick if entry completed

To add website

system will automatically allocate entry Tick if entry completed www.agfeo.de no need to tick web system will automatically allocate entry Tick if entry completed

To enter address details click here

To enter address details click here

Tick if entry completed Shelfield Lane Tick if entry completed OL11 5YA Rochdale United Kingdom Lancashire

You may add another address Address details are now stored To add notes click here You may add another address Address details are now stored

To add entry click here

to select a specific date click here Enter subject line here Enter subject line here to select a specific date click here Enter your text in this field. Note: This note is only attached to the address details it has nothing to do with the notes you are able to make for telephone calls. When completed your entry click here

Incoming Calls Ringing Extensions End the Call Answer the Call Open Notes Name of incoming Line Mr Johnston phones from the Landline Current Status Reduce Window Callers Details Image could be picture of caller Incoming Calls Incoming Call Indication top left of screen

Look at notes before or after you answered the call You may add further notes here you can use the time stamp

Call connected to extension P. Klapper Status changes Once the call has been answered

In this example Mr Johnston phones from his mobile

Missed calls will be indicated at the bottom left hand side of the screen Click here to open Call Log

All missed calls are logged here

TK Bill

Access TK Bill Click on Orange Button to access

Click on here to get data from system

specific number just click Names are displayed if entry is in phone book Number of Call Records in Database Select type of Calls to be displayed Select Filter(s) To search for a specific number just click on the number New Calls are marked with a blue dot

This Entry is 31 times in the database for incoming and outgoing calls

To display incoming calls only, click on incoming There are 19 records To clear the filter, click here Display by: Line Carrier Account Code or extension

Click here to view statistics Then click here to view by value or time

Access TK Set Click on Blue Button to access

from here you can program the telephone system The programming selection may be limited depending on the rights given with your loggin name The rights for each user will be set in the ‘Setup’ page (Grey Button)

The user ‘admin’ has access to all sections The user ‘peter’ has only access to Phonebook and Phone diversions Click here to add more users

TK Suite 3 comes with every AGFEO Telephone System

AGFEO giving you the edge......

AGFEO ......to succeed

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