Studio day : Friday (page 1 of 2) Communication plan : Who needs to know? Ex: who should receive the list of pending change requests What do they need to know? Depending on the roles, some will receive details, others high level summary status When do they need to know? (frequency) Every week, every other week, once a month… which day of the week How should they receive it? Email, hard copy, collaborative websites (ex : sharepoint) Change management plan : how people submit changes? who reviews them? the steps for approving them? and how you incorporate into your plan Quality management plan : It starts with a project’s quality objectives. Then for each objective you define how you plan to achieve those quality levels which is called quality assurance. Finally you describe how you plan to monitor and measure quality performance which is called quality control. Quality mgmt example : Objective : Customer sat >95%, Plan / quality assurance : Respond within <24 hours to all customer complaint Monitor : send customer sat survey on a quarterly basis

Studio day : Friday (page 2 of 2) Risk Management plan : It starts with identifying what could go wrong (i.e. risks). Then you analyze those risks and decide what you will do if they actually happen. 1) Identify risk: Are there uncertainties? Ex : key resources availability Are you choice limited ? Ex : a single vendor for key parts Are constraints significant? Ex: tight budget, fixed end date What level of experience do people have? Does the project depend on factors out of your control? Ex: politics 2) Assessing risk : assess impact (H/M/L), assess probability (H/M/L) – see example of table/graph on p39 3) Planning risk response (accept, avoid, control the pain ie risk mitigation, give the risk to someone else, give yourself options ie plan for contingency funds) 4) Track risk with a risk log (summary of the risk, planned response, who is handling/monitoring, results)