Member Engagement Platform: Overview A state-of-the-art website and mobile app Quickly, easily connects members to the right expert help and resources at the right time Combines the guidance of Personal Health Advocates with data- driven technology Delivers personalized recommendations to members, encouraging them to take specific actions unique to their needs and goals Developed by top informatics experts

Member Engagement Platform: Key Features One-step access to 24/7 personal support HIPAA-compliant, personalized data-driven Advice messages, emails and push notifications Company-wide custom messaging capabilities Access to real-time Health Advocate case status and the ability to instantly upload documents and forms Incentive status/tracking and personalized to-do lists (with Wellness) Pricing transparency tool to compare costs for medical procedures and medications (with HCE+) Digital Navigation to 3rd party benefit vendors and benefit administrators (with CCS) Real-time medical benefit summary and accumulator information (with CCS) Chat is available in our wellness with coaching program and our EAP program