Success with Change Your Name

Objectives Tackle change more effectively at a personal level By the end of this session you will be able to: Tackle change more effectively at a personal level Lead change for those around you Assess those people in your teams that support and assist you with change Plan your approach to changes in the workplace Present an effective change briefing

8 Steps to leading successful change 1. Establish a sense of urgency 2. Form a powerful guiding coalition 3. Create a vision 4. Communicate that vision 5. Empower others to act on the vision 6. Plan for and create short term wins 7. Build on initial success 8. Institutionalise the new approaches From the book, ‘Leading Change’ – John Kotter

Phases of Change Emotion Time Integration Denial Realisation Practice Immobilisation Frustration Acceptance Time

Change Quotes “Become a student of change. It is the only thing that will remain constant.” – Anthony J. D’Angelo “One cannot manage change. One can only be ahead of it.” – Peter Drucker “If you do not change direction, you may end up where you are heading.” – Lao Tzu “It is a bad plan that admits of no modification.” – Pubililius Syrus Cont…

– John Kenneth Galbraith Change Quotes “Those who have changed the universe have never done it by changing officials, but always by inspiring people.” - Napoleon Boneparte “Nothing we can do can change the past, but everything we do changes the future.” – Ashleigh Brilliant “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” – Charles Darwin “Faced with changing one’s mind, or proving that there is no need to do so, most people get busy on the proof.” – John Kenneth Galbraith

Overcoming resistance to change Education and Communication Participation and Involvement Facilitation and Support Negotiation and Agreement Manipulation and Peer Pressure Explicit and Implicit Coercion

Communication Process State clearly what the change is Explain why the change is happening and what impact it is likely to have Discuss the change and answer questions and concerns Explain the key actions that need to be taken and the milestones ahead Set a date for the next communication

Words for Change Sameness 5% Sameness with exception and difference 10% Difference 20% Sameness with exception 65%

Objectives Tackle change more effectively at a personal level By the end of this session you will be able to: Tackle change more effectively at a personal level Lead change for those around you Assess those people in your teams that support and assist you with change Plan your approach to changes in the workplace Present an effective change briefing