Application Metrics September 2011 Info-Tech Research Group

Introduction Key Insights Survey Question Graphs In appreciation for your participation in this survey, we have created this exclusive summary of results. The data you provided is being leveraged in our research. Thank you for your participation. This document has these three main sections: Key Insights Survey Question Graphs Respondent Demographics If you have any questions or concerns please contact: Scott Koopman Panel Coordinator Info-Tech Research Group E-mail: skoopman@infotech.com Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

Quality metrics are one key to staying balanced +21% Optimizing Quality is Essential 65% Quality is they key to a smoothly running applications department. Releasing buggy code to QA—or even worse, into production—can set off a chain reaction that sucks time away from moving forward. Avoid “boiling frog syndrome”. Time can slowly leak away to fixing mistakes, but be hidden in a general sense of non-productivity and unreported hours whiled away on past projects before moving forward. Metrics can reveal a quality problem, or catch creeping quality issues before they become a disaster. N = 85. Source: Info-Tech Research Group Success 44% Collect These Metrics on Overall Quality: Number of defects found in production Number of failed change packages / project, in which backout plans were invoked Number of quality assurance turnbacks, in which code was sent back to developers for more work Percent of applications department HR budget consumed by the first and third above Don’t Collect Defect MetricsDon’t Collect Defect Metrics Collect Defect MetricsCollect Defect Metrics Applications departments that collect quality metrics were almost 21% higher in Info-Tech’s success measure

Despite objections, there is a desire for metrics, but not commitment to them Client Interest in Metrics is High Use of Metrics is Low, and Commitment is Lower Very Interested Interested Somewhat Interested Not at all Interested Very Committed Committed Somewhat Committed Not at all Committed 82% of organizations would like to implement a metrics program Yet only 32% collect metrics, and only 13% consider themselves committed to a metrics program. Clients cite lack of knowledge, uncertainty about the value of metrics, and perceived difficulty in implementation as reasons for resisting a full metrics program. These objections are often only excuses. Don’t be a manager who is failing to attain what you desire, or failing to commit to taking full advantage of metrics. Don’t Collect Metrics Collect Metrics N > 211. Source: Info-Tech Research Group Source: Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

Survey Question Graphs Respondent Demographics Key Insights Info-Tech Research Group

Like This? Want More? Watch your inbox. Within the coming weeks, Info-Tech will be launching several more short surveys that will offer similar results to these. If you participate, you will receive the results for every project you participated in. To ensure you are included or for more information please email Scott Koopman Info-Tech Research Group