Using Customer feedback for Automated Test-suite execution and reporting for better Customer Advocacy Amrita Gangwani – Software Engineer Ridhi Jain – Software Engineer Divya Gupta – Software Engineer Amrita Gangwani

Number of test cases executed for all platforms supported: ~2.4 L Abstract *Numbers are just for indicative purpose, this is not the actual data. Number of test cases executed for all platforms supported: ~2.4 L Approximate unique configurations supported: ~1.5 billion Ensuring release quality on all configurations is a big challenge We use statistics to pick configurations for regression and test plans Platforms supported Number of Flash player installations per month

How it works?

Sources of customer Issues

First step is to look for keywords How we solve it? First step is to look for keywords Keywords are identified in the user query

Test cases are automatically executed as mapped to keywords identified Execute Mapped Test-Cases Test cases are automatically executed as mapped to keywords identified

Execution Result On completion of the test suite, test run status is displayed. Logs suggest that a failure is reported.

Automated Test Report After execution of run, the failure report is sent and stakeholders are informed.

Thank You!!!