Custom Made Custom(er) Made: Learnings about consumer driven from an NDIS environment Kate Rush Daina Wilson
Custom Made The Context: - NDIS in SA (0-16 years) our service environment - Active Living learnings - sector trends (co-design, social enterprise etc)
The right environment: Custom Made The right environment: Custom Made Adaptable vision Market Research Principles/ Rules of Engagement The ‘Back of House’ Change Management
Custom Made NDIS Customer Advocate - the role - challenges and opportunities Breadth of Need Depth of Need
Custom Made Customer experience
Custom Made The Future: - Continuous improvement (practice, culture, value) - More detailed staff profiling - Data from first 150 clients - customer satisfaction surveys Kate Rush Daina Wilson