Quality Control & Assurance Plan – 2007 Quality, our way of life…

Quality Control & Assurance Main objective: To eliminate customer complaint through “Zero defect” product - through continual improvement. Monitor the system to Prevent error before it happens.

Quality Control & Assurance Specific goal:- 1. To eliminate and minimize customer complaint through “Zero defect” product through continual improvement (5 sigma / 230 PPM) 2. To conduct 2 internal audits during the year 2007. 3. To arrange Quality awareness program for employees once in three months. 4. To measure the customer satisfaction through customer feedback forms and aim the rating as Good (Index: 80Points & above). 5. Monitor the corrective and preventive action plan on NCR’s and close the CAR with in 30days. 6. To clear the customer quality claims with in 7 working days from the date of complaint. 7. To calibrate the testing and measuring instruments as scheduled in the year 2007. 8. To conduct Product audit as per the year 2007 schedule.

Quality Control & Assurance Arrange data base for customer complaint analysis – discussion with PDM link with HCL India company Establish temperature rise set-up (In-house) for switchboard testing – 5000A – Offered received – frozen Establish dust chamber test set-up – Will be added with Dubai service box line. To arrange Quality awareness program 3 months once To introduce gauges for faster inspection at process stage Improve the competence of the people by providing more training

Quality Control & Assurance Monitor the Eletra and Alf product Quality trend Product audit : 2 Products per month Process audit : 1 Process each per month Temperature rise test : 2 Product per month Product rework monitoring & Initiate action : Before 5th every month Product related NCR Summary & Initiate action : Before 5th every month Customer Complaint Analysis & Reporting to concerned & Monitor corrective action with in 24 hours

Quality Control & Assurance Re-calibration of Instruments and Gauges as per year schedule (Met 250 & Electrical 117) Arrange non-std inductive 100A load bank for wiring accessories product testing – commissioned Explore the Manufacturer Lab approval Manual submitted to SASO The preliminary visit over Improvement under process

b) Weekly meeting has to conducted every Wednesday with fixed agenda. Quality Control & Assurance SL NO Specific Goal PROPOSED ACTION PLAN TARGET 1 To improve Internal communication system within QA/QC department more effective a) Every day morning at shop floor - a standing meeting has to be conducted in Prodcution,Planning and Assembly and review the shift Production/Rejection complaints and Corrective Action details Jan-07 b) Weekly meeting has to conducted every Wednesday with fixed agenda. c) Internal Customer complaints, Quality problems communicated to down the line. It will help to create the Quality awareness and take necessary Corrective Action immediately. 2 Effective Brainstorming sessions need to be carried out to involve relevant employees - during various product improvement stages Design and Assembly wise cross functional team to be formed and each team has to take various projects and focus on action plan and achieve the same.  

Quality Control & Assurance SL NO Specific Goal PROPOSED ACTION PLAN TARGET 3 Department wise monthly Quality measurement to be reviewed periodically Every month 4-5th day review Jan-07 4 Attribute Gauging (Receiver Gauges) introduced only for few components Wherever possible POKE YOKE system will be introduced and the same can be displayed in the shop floor. 1st Qtr-07

Quality Control & Assurance SL NO Specific Goal PROPOSED ACTION PLAN TARGET 5 Manpower - Quality Inspectors / technician / engineer requirement As per the Recruitment Plan 2007 6 Final / Inward Inspection report generated manually. a) Component wise Quality Plan can be programmed in computer through Navision and Inspection report can be generated in the computer. 2nd qtr 7 To conduct Internal Quality Audit and Management Review Meeting as per the plan. 2 IQA and MRM to be conducted as per the plan Conti.. 8 Development of tool / mould approval process A CFT team shall be formed (Tool room, design, Production and Quality) to reqularize the approval process 9 Testing and Inspection instruments As per Budget plan