The Communication process Chapter 2-2

Communication Is the process of conveying information in such a way that the message is received & understood.

Verbal Communication Involves use of words Includes: Speakers Listeners Writers Readers

Think: are hearing and listening the same? Think-Pair-Share Think: are hearing and listening the same? Pair & Share

Sounds: What do you hear? What do you Listen to? Radios Instruction Appliances Conversations Cars Airplanes Directions

Barriers of good listening Ignoring-by habit or choice Forgetting-studies show people remember as little as 25% of what they receive through the day!!! Misunderstanding-mispronunciation, slang, tone

How to be a “good” Listener Be an “active listener” Give feedback (can be verbal or non-verbal) Don’t be a “passive listener” Listens but doesn’t respond

Most widely used form of verbal communication speaking Most widely used form of verbal communication

Key pointers for speaking …and being heard Keep the listener in mind Keep messages short & simple Respect the listener Be considerate of other’s feelings Be open & honest Be positive

Check to see if your message was received Rapport: relationship built on respect & sincerity Reflection When the listener repeats what he or she thinks the speaker said

Non-Verbal Communication Sends messages without words

Non-Verbal Appearance-first impression

Non-Verbal Actions Manners-rules of conduct

Non-Verbal Body Language

Non-Verbal Personal Space-the area around you!