Our Cloud Services Journey

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Presentation transcript:

Our Cloud Services Journey By Mark Glenn, MSW, ITILF Chief Information Officer

Agenda Our Agency Mission Information Technology Mission Information Technology Vision Who Are Our Customers Our Cloud Journey Timeline Lessons Learned The Road Ahead for our Cloud efforts

Our Agency Mission Our mission is to protect the citizens of Washington, their property and the environment on a 24-hour basis and to provide trained military units in support of civil authorities for domestic emergencies and in support of federal combatant commanders for national defense and homeland security missions. The Washington State Military Department has several major operational divisions: Emergency Management Army National Guard Air National Guard State Guard Washington Youth Academy State & Federal Support Services (Communications, Finance, HRO, IGAP, IT) These divisions utilize state and federal resources to perform homeland defense, homeland security, and emergency mitigation, preparedness, response and recovery activities. The Department has a strong culture of service.

Our Information Technology Mission To provide reliable, resilient, and ready technology solutions for the Washington Military Department in order to safeguard lives and property in Washington State.

Our Information Technology Vision One team working together with our customers to establish and operate Washington State’s most reliable and resilient communications networks to ensure Military Department mission success.

Our Customers Over 8,000 personnel Diverse missions Air National Guard Headquarters Army National Guard Emergency Management Over 8,000 personnel Diverse missions Serving the public is at the core of what we do Cyber Defense Teams WA Youth Academy

Our Customers Three distinct networks and multiple telecommunications systems Full Support Strategy and Policy, Telecom, DL, PM, GIS, Security/Privacy Program

Our Cloud Journey Timeline Sep. 2015 On Premise SharePoint infrastructure begins to fail Mar. 2016 Agency began subscription based software license model to reduce costs on Microsoft Office Software licenses May 2016 Agency begins testing and migration into SharePoint Online environment in Single Tenant Aug. 2017 Agency leaves Shared Services for Email & WASERV Vault and begins migration into WaTech Shared Tenant environment for Exchange Online, SharePoint and OneDrive for Business Nov. 2018 Agency completes migration to Shared Tenant environment

Our Cloud Journey Lessons Learned 1 Ongoing training is critical for IT and all other agency staff to insure adoption and overall staff satisfaction. Change is hard for some and they will be the most vocal. 2 The State Governmental Network is sufficient for many State agencies however our agency mission demands exceed what it is capable of. 3 Cost savings on software licenses have been reduced however we continue to pay as if we are still in the Shared Email environment. 4 Records Management & Security staff must be embedded within all project planning and implementation. 5 Legacy Office applications must be uninstalled prior to the installation of Office 365 applications.

The Road Ahead for our Cloud Efforts Strengthen Strengthen partnership with WaTech to improve our Shared Tenant presence and technology resiliency. Continue Continue to expand upon public & private sector partnerships to diversify our Cloud efforts including connectivity. Plan Plan for new Cloud based functionality such as Telephony & Audio Conferencing to maximize infrastructure survivability Increase Increase IT & staff training, resources, and support to enhance our capability and to maximize utilization of Cloud services. Forward Move forward with expanding our Cloud based infrastructure as fast as our staff, customers and WaTech can handle!

Contact Information Mark Glenn, MSW, ITILF Chief Information Officer Mark.Glenn@mil.wa.gov (253) 512-7575