Southwark Direct Payment Demonstrator Project 26th September 2012

Demonstrator project overview 6 Demonstrator LA’s across the country Southwark, Wakefield, Oxford and Shropshire Torfaen - Wales Edinburgh - Scotland 3 LA landlords 9 Housing Associations/providers 2

What are Southwark Council/Family Mosaic doing and why What we are doing and who it affects 1,474 Southwark Residents 526 Family Mosaic Residents Potential to inform: Universal Credit design to help our customers Voluntary and 3rd sector support agencies 3

Additional guidance and partnership Exceptions are planned in project Pensioners Some working age exceptions to be determined Risk ranking is being developed which ideally Will identify support needed Will identify any exemptions Deferral and “switch-back” process in place Wider partnership working with the Credit Union plus 3rd/voluntary sector Ipsos MORI Survey 4

Support for customers Workshops undertaken to: map current support provision at a high-level map “as is – to be” processes / customer journey Voluntary / 3rd Sector input invaluable to: Assess current support interventions for the different risk groups See how support can fit into existing initiatives / projects Support provision of Advice Days assisting customers with various banking/housing issues Give direct ‘one to one’ support where referred 5

‘Scores on the doors’ LBS FM TOTAL 1474 525 1999 1297 462 1759 88% 177   LBS FM TOTAL Total ‘original’ tenant sample 1474 525 1999 Responses to date 1297 462 1759 88%  Around 70% of customers that have responded have a bank account or Credit Union account Not yet engaged 177 63 240 12% 6

Tenants receiving Direct Payment   LBS FM TOTAL ‘Current’ tenant sample figures 1428 516 1944 Switched to direct payment in June - 212 Switched in July 640 Switched in August 189 75 264 Switched in September   118 25 143 To be switched in October 54 39 93 Total receiving direct payment 1001 351 1352 % receiving direct payment  (end Oct) 70% 68% 7

Initial findings on first payments……. 90% of customers making payment AGAINST 75% to 80% of rent payment received Around 20 switched back to Landlord payment to date 2 of which received support and were switched back to direct payment Too early for evaluating trends!

Next steps …………. Continued offering of support for those not switched over Offer of bill payment / ’Jam-Jar’ accounts Continue to chase non-engagers Currently around 240 By home visits Working with the local JCP Monitoring and Evaluation

Any questions? Karen Michael Karen.michael@southwark.gov.uk 020 7525 4867 07507 470344