Congratulations! One of your employers was selected for a survey This webinar will cover what you need to do to get the employer to complete and return the survey to DOL for the performance measures There is no goal for PY18; this is a baseline year so we want to do well

Employer Satisfaction Surveys Guidelines We have 100 days from participant UE start date to execute the Employer Survey Employer can only be surveyed once every 12 months Employers must have received substantial services from a SCSEP project – which means the sponsor answered “Yes” to question #21 on the SCSEP Unsubsidized Employment Form (“Was the placement the result of a substantial service to the employer by the sub-grantee?”) Employers must NOT be host agencies; which means the sponsor answered “No” to question #7 on the SCSEP Unsubsidized Employment Form (“Is the employer a host agency?”) Employers must not have been surveyed within the program year, which means sponsors survey once and continue to enter the same survey number for subsequent placements with that same employer until the next program year. The employer is not a self-employed participant.

When you exit a participant into UE… Be sure to convey this info to the employer at the time of the placement or a day or two thereafter: I will be staying in touch to see how the placement is going I will call you in about x days to arrange a visit (or to touch base with you if a visit is not feasible) Our program, the Senior Community Service Employment Program (SCSEP) is administered by SSAI. SSAI and us (insert your agency name) are very interested in your evaluation of our services We will be asking you to complete a short, confidential survey to tell us about your experience with our services The survey is processed by a third party to ensure the confidentiality of your responses We will use the summarized survey information to improve our services to our customers, including employers like you

Let’s Review the Pending Employer Survey Report from SPARQ and the Customer Satisfaction Survey Center on the SSAI SCSEP Partners’ Page

Employer Survey Process Watch SSAI’s Employer Survey Process Training Webinar Once you’ve confirmed you’ve reviewed the 15 minute webinar, SSAI will mail you an employer survey so you can hand-deliver locally Be sure to enter the date you deliver the survey and survey number in SPARQ If you do not know the employer well enough, we will mail from HQ and enter the date mailed and survey number in SPARQ SSAI HQ staff will check the weekly log DOL sends in to see if any of our survey numbers appear (received) If survey numbers do not appear on the DOL list after 3 weeks, we call the employer and mail a 2nd survey (entirely new tracking number) and we record the number of this survey; we void other survey number We do not try a 3rd time

What do say to employer about 2nd survey You may recall that I gave you a customer survey when I met with you a few weeks ago. The vendor that is conducting the survey for the Department of Labor informed us that your response has not been received. We will be mailing you another copy of the survey today. I’d appreciate it if you would take a few minutes to complete it. Your feedback is very important to us. It will help us improve the quality of the service we provide to employers. Thank you for your assistance.

Employer Survey Process (continued) If you have other employer surveys during the Program Year, your Program Officer will call you to discuss how well you or your staff know the employer from your efforts to secure the UE Your PO or other SSAI staff will call you to advise whether you need to call Employer about 2nd survey delivery attempt. SSAI SCSEP HQ staff monitor the number of UEs and the Employer Survey Report weekly

Questions?