Q1: Why did you visit this pharmacy today? Pharmaco Chemist Patient Questionnaire Results 2018-19 – Openshaw Branch Q1: Why did you visit this pharmacy today? To collect a prescription for: Yourself Someone else Both Other 66% 24% 7% 3% Q2: If you collected a prescription today, were you able to collect it straight away, did you have to wait in the pharmacy or did you have to come back later to collect it?   Straight away Waited Came back 53% 45% 3%

Q3: How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? Not at all Not very Fairly Very 2% 17% 81%

Q4: Thinking about any previous visits as well as the one today, how would you rate the pharmacy on the following factors: Very poor Fairly poor Fairly good Very good Don’t know The cleanliness of the pharmacy 0% 13% 86% 1% The comfort and convenience of the waiting areas 0.7% 19% 79% Having in stock the medicines/appliances you need 6% 93% Offering a clear and well organised layout 11% 88% How long you have to wait to be served 16% 81% Having somewhere available where you could speak without being overheard, if you wanted to 12% 85% 2% Q5: Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there? Very poor Fairly poor Fairly good Very good Don’t know Being polite and taking the time to listen to what you want 0% 5% 95% Answering any queries you may have 7% 92% 1% The service you received from the pharmacist 6% 94% The service you received from the other pharmacy staff 0.7% 8% 90% Providing an efficient service The staff overall

Smoking Eating Exercise 34%* 23%* 19%* Q6: Thinking about all the times you have used this pharmacy, how well do you think it provides the following services? Not at all well Not very well Fairly well Very well Never used Providing advice on a current or longer term health problem 0% 8% 74% 17% Providing general advice on leading a healthier lifestyle 69% 24% Disposing of medicines you no longer need 6% 68% 26% Providing advice on health services or information available elsewhere 7% 67% Q7: Have you ever been given advice about any of the following by the pharmacist or pharmacy staff? Smoking Eating Exercise 34%* 23%* 19%* *Percentage of total respondents to question who said yes to receiving advice – this question was missed out by a large number of patients.

Q8: Which of the following best describes how you use this pharmacy? This is the pharmacy that you choose to visit if possible This is one of several pharmacies that you use when you need to This pharmacy was just convenient for you today 72% 16% 12% Q9: Finally, taking everything into account – the staff, the shop and the service provided – how would you rate the pharmacy where you received this questionnaire? Poor Fair Good Very good Excellent 0% 6% 39% 55%

Q10: How old are you? Q11: Are you… 16-19 20-24 25-34 35-44 45-54 55-64 65+ 6% 5% 27% 26% 15% 13% 8% Q11: Are you… Male Female 34% 66%

Q12: Which of the following apply to you: You have, or care for, children under 16 You are a carer for someone with a longstanding illness or infirmity Neither 44% 12%