1

Planning for the real world The ten critical aspects to Mass Care every Emergency Manager should know

Who do you work with? Vendors Faith Base organizations Civic Base Organizations Non Governmental organizations Council of Governments DDC, RLO, TDEM, DPS DSHS, RAHC, Medical Corp

Description Based on the community, culture, economy and geography of the affected region and the scope of the disaster relief, services providers will determine the most effective services delivery strategies for meeting the needs of those effected.

Purpose Normally the first assistance to be provided in a disaster is Mass Care services, which are intended to minimize the immediate, disaster-caused suffering of people through the provision of food, clothing, shelter and suppies.

Services Individual or congregate temporary shelters Fixed or mobile feeding Distribution of relief supplies Health / or mental health Information on recovery Services provision is made available through one or more of five integrated elements:

Process Immediate needs are characterized as physical, emotional, spiritual and information. At the local level the Emergency Manager should know what agencies or organizations with in their community can provide these services. As wee go through the next few slides lets us talk about some of these groups.

Physical needs Shelter, protection from harm and physical harm Space and materials for sleep Food Water Health assessments and first aid Durable medical equipment / medical supplies Dietary needs Recovery and clean up Toiletries Baby suppies

Emotional Needs Emotional support and psychological first aid Establishmet of structured routines Opportunities for children and families to participate in their own recovery Opportunity to communicate their situations

Spiritual Needs Spiritual Care is Valued Spiritual Care is partner based Spiritual Care is the responsibility of the local Faith Community Sometimes there is not just one answer Is the faith base community part of your disaster plan? Your recovery?

Informational Needs Status of disaster and relief efforts Status of family members Types of available assistance Process of obtaining assistance Accessible formats

Methods of Mass Care Service Delivery Shelter Fixed sites Mobile units

Shelter The most common Service delivery method. Shelters provide temporary housing for people displaced by disaster; in addition to temporary housing, residents may be supplied with emergency provisions, received meals and gather information on assistance and recovery. Shelter residents may also have access to health and mental health professionals. Please look at pages 4-7 for further information.

Fixed sites EMC’s with the help of organizations determine at the time of the disaster, considering safety and accessibility, sites in the community where individuals and families may received food, distribution items, psychological first aid, spiritual care, health assessments including emergency first aid and other / or Social services program and recovery information

Mobile Units The EMC organized organizations to go out into the communities affected by disaster to provide individuals and families with food, distribution items, emergency first aid, psychological and spiritual care, recovery information and clean up crews.

Mass Care Standards and Indicators The purpose of this section is to provide benchmarks for organizations and common goals for service delivery. The standards and indicators defined below were developed in coordination with experienced practitioners from a wide range of organizations.

Sheltering Sheltering provides a safe place for individuals and families affected by a disaster and may offer, among other things, food, snacks, beverages, cots, blankets, sanitation facilities, safety and information on recovery efforts Accommodate those with disabilities under FNSS Keeping the family unit together What organizations have been identified to respond to sheltering operations? Please look at pages 4-7 for further information.

Feeding All persons in want of food provisions are served without distinction of any kind. Provide meals in shelters as well as emergency community feeding through mobile distribution and or fixed sites. All staff have received requisite training, including safe food handing, and possess appropriate qualifications to deliver feeding services. Do you have agreements with vendors for fast or bulk foods? Who in your community can prepare bulk meals? Please look at pages 7 and 8 for further information

Water In the event that the normal supply of water is contaminated or interrupted, the EMC and other organizations may initiate distribution of bottle water, the quality of which meets all applicable health standards. Potable water is supplied in a sufficient amount to meet the needs of the shelter operations. Consideration should be given to meet additional supply demands created by cleaning, food service operations, laundry, drinking, bathing and other hygiene purposes. Do you know who are your water venders? Please see page 9 for further information

Bulk Distribution Are determined by disaster caused needs of the community. Provides direct assistance to people affected by man-made or natural disasters, ranging from multi-family Incidents to larger events such as tornadoes, floods, hurricanes and catastrophic incidents. Includes items essential to basic survival, health and sanitation, clean up and recovery Do you have a list of locations for your POD’s. Please look at pages 9-11 in your handouts for additional locations.

On-Site Donations Management Best to separate donation sites from bulk distribution, shelter and feeding sites for logistical reasons. Accepting donations of goods instead of buying products can be a useful way to save money on needed disaster supplies and to provide experience for donors who can feel that they are contributing to the relief effort. Pre scripted donation request will help everyone. Tailor your request for the disaster. Do you have a list of stores, companies or corporation that will donate needed items and or services? Look on page 11 for other considerations

Disaster Shelter care for children To provide guidance to shelters that ensures children have a safe, secure environment during and after a disaster – including appropriate support and access to essential resources. Standards and Indicators for all shelters Temporary Respite care for children Please read pages 12 -14 for more information

What Have we not Covered ?