Your LibQUAL+® Community: A Results Meeting

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Presentation transcript:

Your LibQUAL+® Community: A Results Meeting Martha Kyrillidou, Director Statistics and Service Quality Programs Association of Research Libraries American Library Association (ALA) Midwinter Meeting Seattle, WA January 22, 2007 old.libqual.org

Results Notebooks Sections for Overall, Undergraduates, Graduates, Faculty, Staff, Library Staff include: Demographic Summary Core Questions Summary Dimensions Summary Local Questions General Satisfaction Questions Information Literacy Outcomes Questions Library Use Summary Appendix describing changes in the dimensions and the questions included in each dimension. old.libqual.org

Results Results Notebooks (PDF) http://old.libqual.org/Manage/Results/index.cfm Group Notebook (PDF) Unified Notebook (PDF) User Comments Excel Data File SPSS data files (if requested at registration) will be e-mailed to the primary contact two to three months after the session has closed. old.libqual.org

Core Items and Dimensions 22 core items (i.e., questions) Three dimensions: Affect of Service – 9 questions Information Control – 8 questions Library as Place – 5 questions old.libqual.org

Understanding a Radar Chart old.libqual.org

Key to Radar Charts old.libqual.org

Radar Chart Basics old.libqual.org

What Do the Colors Mean? Green And Blue old.libqual.org

What Do the Colors Mean? Red old.libqual.org

What Do the Colors Mean? Little Yellow old.libqual.org

What Do the Colors Mean? A lot of Yellow old.libqual.org

Understanding Thermometer Charts old.libqual.org

Dimension Summary old.libqual.org

Library Use Question (Unified) old.libqual.org

2006 LibQUAL+® Highlights: Overall old.libqual.org

Qualitative Analysis: User Comments About one-half of users include comments on their surveys User Comments available on the LibQUAL+ ® Web site Download comments in Excel or text file Skim the comments Conduct Atlas.ti analysis old.libqual.org

General Discussion and Q&A old.libqual.org

Summary and Closure old.libqual.org

LibQUAL+® Resources LibQUAL+® Web site: http://old.libqual.org Publications: http://old.libqual.org/publications Events and Training: http://old.libqual.org/events Gap Theory/Radar Graph Introduction: http://old.libqual.org/Information/Tools/libqualpresentation.cfm LibQUAL+® Procedures Manual: http://old.libqual.org/Publications/index.cfm old.libqual.org

The LibQUAL+® Team MaShana Davis Technical Communications Liaison mashana@arl.org Yolanda Glass Administrative Assistant yolanda@arl.org Richard Groves Customer Relations Coordinator richard@arl.org Martha Kyrillidou Director, Statistics and Service Quality Programs martha@arl.org old.libqual.org