Value in your IT Investment Measuring the “Return” on your IT investment

Technology vs. Solutions Technology alone is an expense Technology delivered in the context of a solutions drives VALUE Solutions solve needs and their impact VALUE is the financial, political, social gain derived from technology solutions You Determine VALUE Goal: Drive VALUE in your ECM Solutions Value = Benefit / Cost

Technology Enables Value Joined-up Government – eliminates impediments of data & document sharing built into perceived technical or legal requirements Transparency – Creates and optimizes public value by allowing decision makers to see results of their operations Results – Real Solutions The Now Possible – new capabilities The Improved – enable your processes The It’s Right – auto-compliance

Technology Enables Value Comprehensive, Integrated, Modular Solutions Out-of-the-Box Configurability Ease of Integration Open, Secure & Scalable Architecture Best balance between out of the box functionality and a development platform with custom coding. Rapid Deployment Low Cost of Ownership

Why Measure Value? My CIO told me too It’s the right thing to do: Tax Payer’s Money Transparency: all the counties are doing it Justifies my purchase of xyz software Measuring VALUE allows you to monitor performance across your IT portfolio of projects but more importantly, prioritize projects, consistent and unified reporting, and redirect as needed!

Cost: Simple or not? Value = Benefit / Cost What do you include in costs? Internal, pre-purchase discovery & learning? RFP & other procurement costs? Initial implementation? Initial implementation plus add-on projects? Where do you go to get it Is it for one project or all projects GOAL: Consistent & appropriate

Benefits: harder2determine Promise of potential benefits exaggerated and oversold by project proponents 50% haircut by Fiscal Analysts Elected Officials (career bureaucrats) prefer to avoid threats rather than manage risks Fiscal Analysts – maintain status quo of baseline spending, staffing, processes, legacy programs (they manage) and dismiss soft dollar benefits of cost/penalty avoidance, service improvements, constituent benefit, etc GOAL: Consistent & Appropriate

Value Does What You Let It? Technology transforms public institutions so they might be responsive, responsible and relevant in the future Measuring the VALUE of that technology allows public institutions to adapt to the political and economic conditions of the times so that they might deliver programs and services that are relevant to their constituents today. Measure, Report, Adjust

Measuring What Matters Costs – It costs $x to install & support ABC Savings – I saved $xx by installing a new .net CMS platform compared to my old DOS Payback Period – I was able to achieve a breakeven point of just under xx months after the initial deployment ROI – I was able to achieve a xx.x% ROI

Measuring What Matters Effectiveness – I was able to save $xxx per employee by scanning Social Services cases and integrating back to their CMS while reducing the “application to voucher” by 10 days Efficiency – I was able to save $x,xxx by implementing mobile technology and GPS software for field workers that optimized employee routes & work in field

Measuring What Matters Earnings – I was able to earn $xx,xxx per month by installing an ECM workflow to proactively manage my performance based contract in Housing according to HUD Constituent Service – By creating a web based 311 application that initiates a service request resulting in work orders being fulfilled in 24 hours compared to 72 hours+ in the manual system with an email Thank You!

Measuring What Matters Cost Avoidance – I was able to avoid . . . Hiring xx additional staff as the workload increased OR XXX,XXX sq. ft. of office space saved due to reduced document storage needs OR $xx,xxx in development costs avoided due to out-of-the box integration capabilities of my solution OR $x,xxx per employee in overtime hours worked each tax period

Measuring What Matters Return on Vote – I was able to purchase and implement an ECM solution with a local Phoenix Partner that was completed on time, to specifications resulting in a 33% increase in case worker efficiency and effectiveness while immediately improving our compliance to federal program guidelines by 50% while simultaneously reducing the “application to service” time of our constituents by 10 days. My staff should be commended.

Determining Value: A Process Gather - how many projects? Determine Goal – SLA for internal, external Draw Line – know where you are today Determine Costs – difficult but necessary Prioritize – options, risks, value Choose – consider magnitude of value Oversee – manage the projects Track Value – a few meaningful SLA Report Value – dashboards, at-a-glance Redirect Value/Reprioritize – use data to adjust Promote!!!