Unified Communications Things to Consider… Jeff Ridley ShoreTel, Inc.

Unified Communications Convergence of Rich Communications Media and Presence with the Company’s Business Information and Processes

Five Things to Consider 5. The Network Infrastructure Requirements

Network Infrastructure REVIEW REQUIREMENTS FOR DESIRED APPLICATIONS Voice Over IP Presence and IM Audio Conferencing Business Integration Unified Messaging Application Sharing Document Conferencing Identify the Solutions that Leverage Your Existing Network

Five Things to Consider 4. Manageability and Training Requirements 5. The Network Infrastructure Requirements

Manageability & Training Solutions Should Be Simple to Manage, Limited Complexity Web based interfaces – minimal things to manage in the system Compare Training Requirements What’s required to get ready? Selecting the Easiest to Manage Translates Directly to your ROI

Five Things to Consider 3. Capabilities, Features & End-User Ease 4. Manageability and Training Requirements 5. The Network Infrastructure Requirements

Communications Control Real Time Presence Directory Integration Caller Information Desk Phone Soft Phone Mobile Phone Unified Messaging

Instant (Text) Messaging Collaboration Buddy List Presence Instant (Text) Messaging Document Sharing Application Sharing

Mobility One Number Routing Published Presence Mobile At the Office Tele-work In the Office

Five Things to Consider 2. Open System for Business Integration 3. Capabilities, Features & End-User Ease 4. Manageability and Training Requirements 5. The Network Infrastructure Requirements

Business Integration Enable Communications According to Business Rules Improving service experiences and your staff’s efficiency Enable your Business Applications with Communications Improving productivity and making end-user activities easier

API’s Available Across the Network Back Office – Control how customers are handled Desktop – Enable personalization and automation to save time IP NETWORK Calls Flowing Across the Network Available Thorough Out the Network – Where Workers / Applications Are

Five Things to Consider 1. Your Overall User & Business Objectives 2. Open System for Application Integration 3. Capabilities, Features & End-User Ease 4. Manageability and Training Requirements 5. The Network Infrastructure Requirements

Overall Business Objectives Identify Who Suffers from Ineffective Communications Who’s contact with the customer is revenue generating? Who’s contact with customers drive customer satisfaction? Which organizations “team” across the organization? Identify Who They Communicate With and Why

Five Things to Consider 1. Your Overall User & Business Objectives 2. Open System for Application Integration 3. Capabilities, Features & End-User Ease 4. Manageability and Training Requirements 5. The Network Infrastructure Requirements

Thank You