Director’s Report to the Florida Rehabilitation Council Allison Flanagan, MRC, CRC April 16, 2019 Palm Beach Gardens, FL

Customers Determined Eligible Unsuccessful Closures July 2018- March 2019 Customer Case Status Area Referrals Applicants Customers Determined Eligible IPE’s Completed Successful Closures Unsuccessful Closures 1 2,812 1,524 1,378 1,132 521 758 2 4,790 2,783 2,567 1,952 654 1,002 3 5,746 3,374 3,222 2,535 1,001 1,240 4 4,202 2,599 2,229 1,669 606 807 5 2,754 1,413 1,239 887 403 694 6 5,814 2,946 2,510 1,964 626 1,108 7 4,006 2,408 2,051 1,519 499 900 State 30,127 17,048 15,197 11,659 4,310 6,509

Primary and Secondary Disability Group of Customers Served State Fiscal Year 2018-19 (July 1, 2018- March 31, 2019) Disability Group Area 1 Area 2 Area 3 Area 4 Area 5 Area 6 Area 7 State Developmental 20.6% 25.7% 27.9% 26.5% 23.4% 14.4% 29.2% 23.8% 4.0% 5.5% 5.3% 4.2% 4.4% 2.2% 5.0% 4.3% Learning 7.2% 9.4% 7.3% 6.4% 15.1% 23.6% 11.9% 11.7% 7.1% 8.6% 8.4% 13.9% 16.7% 11.4% 10.7% Chronic Medical 15.5% 12.1% 9.6% 9.3% 4.8% 8.2% 10.0% 11.8% 13.3% 15.3% 8.7% 7.8% 9.8% Mental Health 32.6% 32.2% 31.0% 40.0% 35.9% 48.4% 37.7% 37.1% 31.3% 32.1% 39.9% 36.7% 33.7% 37.0% 34.4% Orthopedic 14.7% 10.4% 9.2% 3.6% 6.2% 4.7% 5.7% 5.9% 5.4% 3.5% 2.4% 3.4% 4.5% Sensory 8.9% 9.9% 8.1% 6.7% 2.1% 2.8% 2.7% 2.5% 1.9% 1.7% 1.8% 2.3% Substance Abuse 0.4% 0.3% 0.1% 0.2% 0.9% 0.5% 1.0% 0.7% 1.1% 1.2%

Provider Referral Data Overview Including Pre-ETS, VR providers received and accepted 3,211 more referrals in SFY 2017-18 than SFY 2016-17 Excluding Pre-ETS, VR providers received and accepted 155 less referrals in SFY 2017-18 than SFY 2016-17 (1.29% difference) Referrals were accepted by 39 more providers in SFY 2017-18 than SFY 2016-17; greater competition for referrals Referral data has been presented to Florida ARF

March 2019 Youth & Student Snapshot Area Age 14-21 (Students & non-students) Total Caseload % of Caseload Current Potentially Eligible Pre-ETS Cumulative Pre-ETS Students 1 2,045 4,898 41.75% 574 885 2 3,085 6,703 46.02% 880 2,054 3 3,518 7,870 44.70% 1,238 1,993 4 2,634 5,887 44.74% 419 1,078 5 1,505 2,769 54.35% 656 1,369 6 4,906 8,062 60.85% 637 857 7 2,967 5,465 54.29% 502 809 State 20,660 41,654 49.60% 9,045

Total Entering Services Job Retention Services Number of Customers Entering Service by Area State Fiscal Year (July 1, 2018 – March 31, 2019) Area Total Entering Services Category 1 Percent in Area Category 2 Percent in Area Job Retention Services 1 1,045 460 8.02% 585 10.52% 183 2 1,856 806 14.05% 1,050 18.88% 298 3 2,455 1,078 18.80% 1,377 24.76% 265 4 1,636 906 15.80% 730 13.13% 171 5 837 401 6.99% 436 7.84% 205 6 1,956 1,306 22.77% 650 11.69% 14 7 1,511 778 13.57% 733 13.18% 68 State 11,296 5,735 100% 5,561 1,204

Note: Category 1 and 2 Remain Open Waitlist Summary Note: Category 1 and 2 Remain Open As of March 31, 2019 Average SFY 17-18 SFY 16-17 Customers on Waitlist Category 3 198 133 280 Average Days on Waitlist 208 82 160

Expenditures by Category Expenditure Category SFY 2018-19 YTD (thru Feb. 2019) SFY 2017-18 Salaries and Benefits $31,414,659 $47,656,880 Purchased Client Services (ES & SE) $61,384,035 $102,345,695 Purchased Client Services (Pre-ETS) $18,159,964 $10,667,846 Contracted Services $7,711,986 $15,998,141 Other Operating Expenditures $8,492,519 $13,169,682 Total $127,163,163 $189,838,244

March 2019 Caseload Snapshot Area Field Staff Carrying a Caseload Average Caseload Median (Middle) Caseload Maximum Number of Cases 1 54 91 89 179 2 77 87 90 240 3 81 97 108 197 4 73 150 5 31 99 154 6 75 107 111 212 7 101 State 445 94 96

Staff Vacancies and Turnover SFY 2018-19 (July 1, 2018 – March 31, 2019) Area Total Positions Vacancies YTD Turnover YTD HQ 142 12 8.45% 1 97 28 28.9% 2 86 15 17.4% 3 103 26 25.2% 4 19 18.4% 5 59 32 54.2% 6 94 23 24.5% 7 69 31 44.9% State 753 186 24.7%

Provider Placements as Percentage of Total Gainfully Employed and Provider Placements State Fiscal Year 2018-19 (July 1, 2018 – March 31, 2019) Area Gainfully Employed Provider Placements Provider Placements as Percentage of Total 1 521 183 35.12% 2 654 426 65.14% 3 1,001 727 72.63% 4 606 468 77.23% 5 403 213 52.85% 6 626 297 47.44% 7 499 344 68.94% State 4,310 2,658 61.67%

Total Unsuccessful Closures after Referral to a Placement Provider State Fiscal Year 2018-19 (July 1, 2018 – March 31, 2019) Area Total Unsuccessful Closures Unsuccessful Closures after Referral to Placement Provider Unsuccessful Closures after Referral as Percentage of Total 1 758 243 32.06% 2 1,002 460 45.91% 3 1,240 714 57.58% 4 807 415 51.43% 5 694 263 37.90% 6 1,108 448 40.43% 7 900 469 52.11% State 6,509 3,012 46.27%

Unsuccessful Closures by Reason State Fiscal Year 2018-19 (July 1, 2018 – March 31, 2019) Reason for Exit SFY 2018-19 Through Q3 SFY 2018-19 Through Q2 SFY 2017-18 Total No longer interested 4,043 2,686 5,756 Unable to locate or contact 1,964 1,338 2,972 All other reasons 238 166 426 Health/Medical - Longer than 90 days 85 51 N/A Criminal Offender - In correctional institution 59 39 61 Transferred to another agency 48 36 74 Death 53 31 In institution other than prison/jail 9 5 27 Disability too significant - ineligible 4 3 12 Reserve Forces called to active duty 1 Foster Care - Moved from Area Ineligible - After determined eligible 6,509 4,356 9,389

Provider Capacity Update Provider Type SFY 2018-19 Q3 SFY 2017-18 SFY 2016-17 Discovery/ Customized Employment 122 Certified 54 in Courses 106 Certified 61 Course pending 96 Certified 33 in Courses CBTAC 61 Certified 65 Certified 64 Certified Project SEARCH Sites 36 Sites 32 Sites WBLE 31 Districts applied 30 Districts 20 Districts 29 Empl. Spec. STAR Portal Participating Districts 64 Districts 53 Districts Youth Peer Mentoring 118 Agencies 21 Mentors 72 Agencies 15 Mentors 11 Agencies 3 Mentors

Innovation & Expansion Pilot Projects Project/ Provider SFY 2018-19 through Quarter 3 The Business Center for Diversity and Inclusion (BCDI) – Operated by The Diversity Initiative, Inc. Employer Commitments- 134 First time job placements- 147 Repeat Placements- 76 The Arc-2-Work: a work-skills training program – Operated by the Arc of Alachua County Participants- 23 Volunteer Placements- 19 Job Placements- 2 VR Referrals- 23 The Industry Readiness Training (IRT) Program – Operated by Brevard Achievement Center Placements- 5 VR Referrals- 3 Discovering Your Potential (DYP) – Operated by Gulfstream Goodwill Industries, Inc. (Indian River, St. Lucie, Martin & Okeechobee counties) Participants- 12 Career Experience Placements- 12 Job Placements- 6 VR Referrals- 12 (Palm Beach County) Participants- 13 Career Experience Placements- 11 Job Placements- 11 VR Referrals- 2

Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates Pre-ETS- VR staff provided information on Pre-ETS and other VR services at four regional Winter Institutes this quarter, and at the Panhandle Area Educators Consortium. Information was also presented at an Institutes for Post-Secondary Education programs conference designed for youth with disabilities. Youth Peer Mentoring- As of March, 118 provider agencies have received training to be Youth Peer Mentor Providers. Of those, 32 agencies have completed registration and 21 have at least one Mentor on staff. Monthly technical assistance webinars are offered to YPM providers. Supported Employment- VR and APD staff are meeting monthly to develop communication plan for local staff. Plans made to develop joint training for field staff. New SE webinar series developed for VR staff. Self-Advocacy- Training post-assessment has been successfully completed by 482 individuals

Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update The FAA recruitment session and site tour in Jacksonville is scheduled for May 15-16. All VRCs have received info about the program and were instructed to encourage interested participants to apply. Business Relations and Area 3 leadership are facilitating a Specialisterne internship project at Deloitte (Orlando location) for individuals with autism. BRRs in Area 7 have recently coordinated 3 VR Career Fairs, with a total of 13 employers and 167 participants in attendance. Another Career Fair will be held in Green Acres on April 18. Currently planning for a spring VR Career Fair with Dept. of Revenue in Tallahassee

Ombudsman’s Customer Relations Report Factor SFY 2018-2019, Q3 SFY 2017-2018 SFY 2016-2017 Total Contacts 1,587 2,305 2,461 Information & Referral Requests 857 (54.0%) 1,187 1,333 (54.2%) Complaint Requests 730 (46.0%) 1,118 1,128 (45.8%) App/Eligibility 25 (3.4%) 47 (4.2%) 55 (4.9%) Nature/Scope of IPE 142 (19.5%) 243 (21.7%) 207 (18.3%) Quality of Counseling 251 (34.4%) 342 (30.6%) 380 (33.7%) Delivery of Services 143 (19.5%) 231 (20.7%) 195 (17.3%) Cost of Services 93 (12.7%) 105 (9.4%) 117 (10.4%) Term. of Services 53 (7.3%) 84 (7.5%) 101 (9.0%) Other Complaint 24 (3.3%) 66 (5.9%) 73 (6.4%) Valid 91 (12.5%) 202 (18.0%) Valid-No-Fault 121 (16.6%) 174 (15.6%) 183 (16.2%)

Administrative Hearing Requests by Area and Reason SFY 2018-19, through Q3 Reason for Request Case Closure Nature/Scope of IPE Other Reasons Total SFY 18-19 17-18 1 2 3 6 4 5 7 9 17 14

Additional Program and Project Updates VR Works! Developing a system to evaluate the quality of employment outcomes based on the use of the VR Works tools. Pre-VR Works outcome vs. Post-VR Works utilizing the 3 tools Do we have more customers entering post-secondary training that leads to career pathing? Is the average salary higher, are there promotional and growth opportunities in the goals developed post-VR Works? Service Provider Choice Directory Usage- External use statistics for January 1- March 31, 2019- Site visits- 142,900 Page visits- 1,867,000 Internal use statistics for January 1- March 31, 2019- Site visits- 3,760 Page visits- 6,200

Comments and Questions Welcomed Thank you! Comments and Questions Welcomed Allison Flanagan 850-245-3285 Allison.Flanagan@vr.fldoe.org