6 Coordinated Management of Meaning (CMM) of W. Barnett Pearce & Vernon Cronen

Transmission model

1st CLAIM: Our Communication Creates Our Social Worlds Slide 3 1st CLAIM: Our Communication Creates Our Social Worlds Persons-in-conversation co-construct their own social realities and are simultaneously shaped by the worlds they create persons-in-conversation is the primary social process of human life the way people communicate is often more important than the content of what they say our actions are reflexively reproduced as the interaction continues

2nd CLAIM: Stories Told Differ from Stories Lived Slide 4 2nd CLAIM: Stories Told Differ from Stories Lived Pearce and Cronen believe communication is a two-sided process of stories told and stories lived Stories told - making and managing meaning Stories lived - coordinating our actions together

3rd CLAIM: We Get What We Make Slide 5 3rd CLAIM: We Get What We Make We create our social worlds through our patterns of communication “If your patterns of interaction contain destructive accusations and reactive anger you will most likely make a defensive relationship; “if your patterns contain genuine questions and curiosity, you will have a better chance of making a more open relationship.”

Past, Present, & Future of Our Conversations Slide 6 Past, Present, & Future of Our Conversations How did that get made? What are we making? What can we do to make better social worlds?

4th CLAIM: Get the Pattern Right, Create Better Outcomes Slide 7 4th CLAIM: Get the Pattern Right, Create Better Outcomes The communicator must be mindful awareness of what participants are making in the midst of a difficult conversation The communicator must be curious rather than offended The communicator must engage in dialogue a specific form of communication that they believe will create a social world where we can live with dignity, honor, joy, and love

Homework Emails from K and E Question 2 turn exchange exchange about a Hooter waitress pattern of talk same for next 5 years independent of topic contains a story within a story Question Which one of the four claims would you use to guide your consultation with K and E?

Critique: Highly Practical Slide 9 Critique: Highly Practical Interpretive Theory Clarifies Values Provides a Better Understanding of People Meets with a Community of Agreement Proposes to Reform Society Employees Qualitative Research Lacks Clear Aesthetic Appeal