Chapter 5 Chapter 3 Chapter 1 Chapter 2 Basic Concepts and

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Presentation transcript:

Chapter 5 Chapter 3 Chapter 1 Chapter 2 Basic Concepts and Introduction Why Quality? Principles Need and Benefits Basic Concepts of Quality of Total Quality Overview of the DON Approach DON Approach Knowledge to lead & sustain the quality transformation The Team Identify The 14 Points Approach Simplify & Standardize Planning & TQL Education Stabilize Commitment and Training Leading Strategic Improve Management Chapter 4 Chapter 5 Chapter 6 Quality Improvement Leading Process Leading and Sustaining Teams Improvement TQL

Leading Process Improvement Lesson 1: Identify Processes Lesson 2: Simplify/Standardize the Process Lesson 3: Stabilize the Process Lesson 4: Improve the Process Identify Simplify & Standardize Stabilize Improve

Objectives You will be able to understand: The importance and meaning of process improvement A method for process improvement The use of tools in process improvement The differences between problem solving and process improvement

What is Process Improvement? The continual endeavor to learn about causes of variation Changes to reduce complexity and variation

Why Process Improvement? Improve mission performance Improve the quality of products & services Increase work efficiencies Improve customer satisfaction

Tools and Process Improvement Quantitative and analytic tools are essential Provide a solid base for decision making Can be used throughout process improvement

Differences Problem Solving Process Improvement Reactive Proactive Short term Long term Sporadic Continual Solvers Improvers Fix the symptom Fix the cause Restore status quo Improve performance Fix one thing Refine whole process