SITS:Vision Training Dr. Richard M. Clark SITS System Training Manager richard.clark@london.ac.uk (slide version 1.2)

Introduction 15+ years of training experience (University of Luton/Bedfordshire & University of London). >5 years developing/delivering IT training in Staff Development. ~3 years developing/delivering SITS training at UOLIP. Apply a variety of methods/materials (tailored to staff/user training needs). Experience of collaboration/sharing with other Institutions: e-staff Development Network (Loughborough University) Staff Development Forum (c/o Leadership Foundation)

Course Design & Development Although most courses are tailored to the requirements of users at UOL, some materials are generic and could be ‘re-purposed’. Training materials consist of: Manuals, Quick Reference Sheets, e-Learning materials (blended approach) PowerPoint slides (enlarged screen-shots) Comprehensive explanations & rationale Examples of applying SITS:Vision/e:Vision tools Hands-on examples Further suggestions, notes and exercise steps (for advanced users) Navigational aspects including keyboard shortcuts Glossary of terms

Evaluation/Surveys http://www.surveymonkey.com

Evaluation (analysis) Quality of training - Donald Kirkpatrick’s four levels of evaluation applied: Reactions initial feedback obtained from users (i.e. what they thought and felt about the training). Learning the resulting increase in knowledge or capability (i.e. the extent to which users learned from the training). Behaviour how effectively users have applied their new skills and knowledge in practice “on the job”. Results the effects on the business or environment resulting from the trainee's performance (i.e. how the overall purpose of the training has been achieved by applying new skills and knowledge and the effect on the performance of the organisation).

Sharing Training Materials “When I first joined the SITS team, I had no tailored training materials to give to users” “I had to develop all required training materials from scratch” “Wouldn’t it be good to share/collaborate?” Why do we all spend time reinventing the wheel? Re-purpose generic materials (or re-develop bespoke materials)? Compare/share good practise with regards to training? Collaborate with the creation of re-usable training materials?

Training Manuals

Clear examples & exercises

Re-purpose A Generic Training Course Offer to share “Introduction to SITS:Vision client server” course Includes: Acknowledgement note Training Manual in MS Word or PDF Format Data used in Training Manual (as an .xpc file) Quick Reference Sheet (keyboard shortcuts) Contents may be modified as required but please acknowledge source richard.clark@london.ac.uk

Summary Open to the idea of sharing materials and approaches to training (where possible) This will help to create a network of SITS trainers who can collaborate & share good practise and potentially meet during conferences etc. Offer re-purposed training materials as an initial pilot for collaboration (Introduction to SITS:Vision client server). Share good practise/ideas/materials etc via MySITS forum?

Questions/Discussion ? Dr. Richard M. Clark SITS System Training Manager richard.clark@london.ac.uk http://www.londoninternational.ac.uk/sits