Higher Education CIO Methodology James M. Dutcher

Higher Education Yearly IT Planning

IT Organizational Review

Assessment Executive Management Departments IT Dept Stakeholder Groups Students Faculty Staff

Alignment Verify assessment information/documentation to compare/contrast with: Organization goals, mission, values Client/User needs Budget/capital DELIVERABLE => Report to executive management on where we are at (with issues highlighted for immediate action) Alignment Verify assessment information/documentation to compare/contrast with: Organization goals, mission, values Client/User needs Budget/capital DELIVERABLE => Report to executive management on where to we are at (with issues highlighted for immediate action)

Verify/Prioritize Issues Perform Gap Analysis Develop 4 Phase 90 day Plans based on ranked issues/projects illustrated on this map Address issues that need attention immediately Address critical decisions that cannot be postponed Determine (organizational) quick-wins Note major decisions and/or large expenditures that can be deferred until overall IT Strategy is developed Verify/Prioritize Issues Perform Gap Analysis Develop 4 Phase 90 day Plan based on ranked issues/projects illustrated on this map Address issues that need attention immediately Address critical decisions that cannot be postponed Determine (organizational) quick-wins Note major decsions and/or large expenditures that can be deferred until overall IT Strategy is developed

IT Governance Establishment Established to address: College/university IT governance Assessment information Organizational Objectives Strategic Alignment

IT Strategic Plan Multi-year vision/goals Drives IT Tactical Plans – 1 year view Project Management 90 day project plans IT Operational Plans – day to day operations Daily IT operations w/ metrics to gauge success & operational optimization considerations IT Strategic Plan 1-3 Year Scope

IT Planning Tactical Strategic OIT Mgt Tactical Plans E-Learning Plans IT Business Plans Staff & Faculty Development Student Services Etc. Academic Technology Tactical Plan Campus IT Tactical Plan Academic Technology Strategic Plan Campus Strategic IT Plan Institutional IT Strategic Plan Strategic Institutional Strategic Plan

IT Dept. Management Model Strategic OIT Management Executive IT Management IT Org. Management IT Governance & Steering Committees Internet Instructional Technology Administrative Systems Library Policy Security Info. Tech. Strategy Mission Goals Campus Strategic IT Plan Academic Tech. Strategic Plan Info Tech Planning Strategic Project Office Project Id & Selection Project Management Tactical & Budget IT Processes & Procedures Policies & Procedures Standards IT Best Practices Methods & Management Day-to-Day IT Management Admin. Systems Legacy Misc. Servers &Systems, HW/SW ERP Network Administration Data, Voice, Video Wired Wireless HW/SW Web Management Internet Intranet Portal HW/SW Academic IT Mgt Instructional Technologies Classroom IT Computer labs CMS HW/SW Integration & Security Protocols EAI Disaster Recovery HW/SW Tactical IT Training Management Technology Training Business Process Training For Students, Faculty, Staff Knowledge Management On-line Documentation Library Library Data Warehousing IT Helpdesk/Support Management Academic Technology Distance Learning Campus IT CRM IT Knowledge Management

IT Operations Methodology Define Improve Control & Stabilize Measure What is not defined cannot be controlled What is not controlled cannot be measured What is not measured cannot be improved

90 Day Plans

Project Determination Projects (portfolio) viewed as assets ROI based on: Return of $$ invested Academic Improvements Savings realized Community Obligations – translates to risk mitigations Four Asset classes to classify project undertakings

VP/CIO Due Diligence and IT StartUp & On-going Planning/Activities

Establish/Review (Start-Up) Teams On-going review/communications with: Line Management Executive Director Network Services User Services Application Services Human Resources Academic IT Development