A definition of performance management ‘A process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance’. Source: CIPD

Four part performance management model Plan Monitor Review Reward Source: Moretti

Four challenges for organisations Developing rewards, recognition, and career opportunities for specialists Creating unified vision in an organisation of specialists Devising the management structure for an organisation of task forces Ensuring the supply, preparation and testing of top management people Peter Drucker

Four signs of high performance people Motivated to proactively execute their authority to fulfil their responsibilities Stimulated to perform their work and achieve superior results Inspired to communicate their progress and results Willing to accept responsibility for those results Source: Graeme Dobson

Four things a job should have Variety Autonomy Wholeness Feedback

Four signs of a performance culture People feel comfortable talking openly about performance Individuals know how what they are doing makes a difference People show commitment to achieving shared objectives When there are problems, people work together to resolve them

Six ways to manage performance management Focus on outcomes that meet business objectives, rather than outputs Manage performance by cascading down from the top and building bottom-up Define and use measures that evolve over time Use a mix of short and long term measures, and select measures that link cause and effect Measure effectiveness (doing the right things) and efficiency (doing things right) in parallel Relate individuals' reward and remuneration to achievement of outcomes

Control your destiny or someone else will Jack Welch’s six rules Control your destiny or someone else will Face reality as it is, not as you wish it were Be candid with everyone Don’t manage, lead Change before you have to If you don’t have a competitive advantage, don’t compete Source: Jack Welch