Micro-Learning: Risks, Rewards & Alternatives

What is MicroLearning? Micro-learning: it’s one of THE buzz words in our industry these days. But, is it all it’s cracked up to be? Let’s get beyond the hype and explore the real positives and negatives of using micro-learning! Bring your experiences, questions, and perspectives to this conversation as we discuss: A working definition of micro-learning. When micro-learning works best vs. when it’s not the appropriate choice. A "LEGO" model for learning, as shared by Elliott Masie during a Learning 2018 general session.

Boeing Engineering Examples Boeing’s, Structures University provides learning, development and performance support solutions to over 3000 structural design and analysis engineers on commercial airplane programs. Structures U propositions include: Shorter, more intense bursts of learning via modules, predominately video, reflecting the learning habits of new hires across the country. Chunked learning that offers learn-as-you-go products, reusable as performance support resources. Five to fifteen minute modules of expert coaching at the time of need. Learning modules, reusable across multiple skill codes and competencies.

InterSystems Examples Product is very technical can take months to learn 3 years ago small was moving from 40 hour classes to 30 minute online courses Now focused on short experiences for prospective customers Targeting under 5 minute QuickStarts Lots of videos from 7 – 2 min Struggling with how to help people string them together Working on ML Learning Recommendation Engine

Enterprise-Wide Goals and Initiatives PXD Micro-learning L&D Department Vision: “Helping Employees be successful in their jobs and careers by providing the right learning at the right time delivered in the right way” Enterprise-Wide Goals and Initiatives Learning Category Subject Area Course or Activity Medium Human Resource Sexual Harassment Web Based Training Legal & Records Records & Information Management Micro Learning Safely 8760 Personal Protective Equipment We Believe Classroom Instructor Lead RESPECT Values Appreciating Differences Time4RESPECT Technical - Field Ticketing Entering or Approving Field Tickets Technical – Equipment Operation Compressor SOP Professional – Analytical Thinking & Problem Solving OJT Skills Checklist Job Shadowing with Mentor Compliance Offerings L&D prioritizes needs with stakeholders and generates learning options which are assigned to a category: 1. Compliance-What do employees need to know to comply with federal and regulatory requirements? 2. Culture-What do our employees need to know to integrate with Pioneer’s culture? 3. Competency-What do our employees need to know to accelerate performance on their job? Compliance Culture Competency Culture Offerings Competency Offerings “Our Right To Produce” What do our employees need to know to comply with regulatory requirements?

Discussion and Q&A What is our working definition of Micro-Learning? How small is your micro? When does it not work? When does it work really well? What technology is being used to create and share micro-learnings? Has anyone been successful with employee sourced/created micro- learnings? How can you measure effectiveness of micro-learnings especially for compliance? Has anyone been successful using micro-learnings as part of an on-going series? How do you help learners find or navigate all the content if it is so small? What’s the difference between “Just in Time” and micro-learnings? Is there a cost benefit to micro-learnings?

and continue the discussions Thank You! Let’s stay in touch and continue the discussions James.P.Bates@Boeing.com Tyson.Taylor@pxd.com Doug.Foster@InterSystems.com