“Who Wants to be an ‘MUSC Excellence’ $Millionaire?” 50:50 Welcome to 15 $1 Million 14 $500,000 “Who Wants to be an ‘MUSC Excellence’ $Millionaire?” 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

What do you do when someone passes you in the hallway? 15 $1 Million 14 $500,000 What do you do when someone passes you in the hallway? 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 C. Make eye contact at 10 feet and verbally greet at 5 feet. 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 B: Say hello if they speak first A: Look the other way C: Make eye contact at 10 feet and verbally greet at 5 feet. D: Continue past the person.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

The term ‘Managing Up’ means 15 $1 Million 14 $500,000 The term ‘Managing Up’ means 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 B: Acknowledging employees who are doing a great job. 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 B: Acknowledging employees who are doing a great job. A: Promoting staff at their next evaluation. C: Praising your immediate supervisor so you get a raise. D: Intimidating your boss.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

The preferred method of ‘Managing Up’ is 15 $1 Million 14 $500,000 The preferred method of ‘Managing Up’ is 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 C: Sending ‘Thank You Notes’ to the home. 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 B: Telling your friends what a good job your staff is doing. A: Buying extravagant gifts for staff C: Sending ‘Thank You Notes’ to the home. D: Publicly putting down other staff.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

In order for staff to be successful, leaders must 15 $1 Million 14 $500,000 In order for staff to be successful, leaders must 13 $250,000 12 $125,000 11 $64,000 10 $32,000 A: Set clear expectations and provide clear direction 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 B: Capitalize on a negative event so staff can learn what went wrong. A: Set clear expectations and provide clear direction C: Have the authority to make autocratic decisions. D: Establish a we/they environment

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

The five Pillars used to build a culture of excellence are 15 $1 Million The five Pillars used to build a culture of excellence are 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 B: People, Finance, Growth, Service, Quality. 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: Community, Growth, Finance, Staff, Quality B: People, Finance, Growth, Service, Quality. D. Self Actualization, Food, Shelter, Friendship, Success C: Money, Quantity, Physicians, Promotion, Greed

You’ve Reached the $1,000 Milestone! Congratulations!

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

The # 1 action to drive employee satisfaction is 15 $1 Million 14 $500,000 13 $250,000 The # 1 action to drive employee satisfaction is 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 B: Rounding for Outcomes. 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: A nicer boss. B: Rounding for Outcomes. C: Keeping management off the work areas. D: Not getting too involved with employees.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

15 $1 Million 14 $500,000 Some of the things employees are looking for from their bosses or leaders are 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 C: Approachability and appreciation. $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: The latest technology and best pay in the region. B: A warm fuzzy and a shoulder to cry on. C: Approachability and appreciation. D: Straight day shift and top pay.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

C: Focus on the positives. D: Come to meetings late. 15 $1 Million As a leader at MUSC, if you start your meetings with “wins” and share examples of where employees are making a difference, you can get staff to 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 C: Focus on the positives. 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: Compete with one another for attention. B: Establish a we / they environment. C: Focus on the positives. D: Come to meetings late.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

The purpose of the Linkage Grid is to 15 $1 Million The purpose of the Linkage Grid is to 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 A: Turn ‘learnings’ into specific assignments for reinforcement. 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: Turn ‘learnings’ into specific assignments for reinforcement. B: Add to the burden of your regular work day. C: Hardwire the leaders to resolve conflict. D: Support the employee evaluation process.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

B: Healthcare Flywheel 15 $1 Million 14 $500,000 Organizations can create a momentum for change by engaging employees to apply prescriptive actions through employing the 13 $250,000 12 $125,000 11 $64,000 10 10 $32,000 9 $16,000 B: Healthcare Flywheel 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: 3 E’s of excellence B: Healthcare Flywheel C: Self-Motivation Survival Model D. Moslov’s Hierarchy of Needs Model

Congratulations!! You’ve Reached the $32,000 Milestone!

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

C: Leadership, Commitment and Quality 15 $1 Million The core values at the hub of the Healthcare Flywheel include 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 A: Purpose, Worthwhile Work and Making a Difference 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: Purpose, Worthwhile Work and Making a Difference B: Self Motivation, Reward and Recognition. C: Leadership, Commitment and Quality D: Survival, Profit and Research

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

D. Twice monthly or as appropriate. 15 $1 Million As part of the changing culture at MUSC, leaders are expected to acknowledge outstanding employees a minimum of 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 D. Twice monthly or as appropriate. 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: Once every quarter B: Once daily D. Twice monthly or as appropriate. C: Four times/week

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

In the MUSC Excellence program, the term “Hardwiring” implies 15 $1 Million In the MUSC Excellence program, the term “Hardwiring” implies 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 C: The changes in leadership style are now part of standard practice. 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: Memorizing the fundamentals of management development. B: Downloading information to a PDA. D: Printing documents from your desktop computer. C: The changes in leadership style are now part of standard practice.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

B: “Connect the dots” from lecture to implementation. 15 $1 Million 14 $500,000 It is important to complete all assignments on the Linkage Grid in order to 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 B: “Connect the dots” from lecture to implementation. 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 B: “Connect the dots” from lecture to implementation. A: Keep you off the streets at night. C: Show off to your co-workers. D: Overwhelm your staff.

15 $1 Million 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 1 $100

A: The provider of choice. B: The employer of choice. 15 $1 Million 14 $500,000 The goal of the MUSC Excellence Program is to make MUSC 13 $250,000 12 $125,000 11 $64,000 10 $32,000 D: All of the above. 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: The provider of choice. B: The employer of choice. C: A “Top 100 Hospital” D: All of the above.

MUSC Excellence Program Congratulations! You win in the MUSC Excellence Program