Risk Adjustment User Group January 2010

Welcome to the January User Group Introduction Payment Process Data Validation Operations Update Questions and Answers Closing

Introduction INTRODUCTION

INTRODUCTION User Group Process All attendees must pre-register It is only necessary to register once Retain unique PIN for all sessions Session will last for one hour Session slides will be available by the Tuesday before the session Panel will answer questions during the Q&A portion of the session

INTRODUCTION The 2010 monthly Risk Adjustment User Group dates are posted on the CSSC Operations website. Please continue to review the website for updates to this information. www.csscoperations.com/new/usergroup/usergroupinfo.html

INTRODUCTION Q&A Resources User Group Calls cover 2 risk adjustment areas: Payment Operations and Data Validation. On the calls, subject matter experts are available from each area to answer questions. To submit questions outside of User Group: Analyst@askriskadjustment.com for Payment Operations ann.marshall@cms.hhs.gov for Data Validation

Payment Process PAYMENT PROCESS

PAYMENT PROCESS Payment Research Response Rate 100% resolved in October 96% resolved in November 85% resolved in December

PAYMENT PROCESS Question – Why doesn’t the MOR show all HCCs accepted by RAPS for a beneficiary?

Data Validation DATA VALIDATION

DATA VALIDATION CY 2007 Pilot RADV (notified June 20, 2008) Deadline for submission of corrective medical records and attestations was Sept. 16, 2009. Medical Record Receipt Reports Distribution did not occur in December CMS will soon release these reports to selected MA organizations.

DATA VALIDATION CY 2007 Targeted RADV (notified Nov.10, 2008) Selected MAOs received— Instructions packet for audit on Oct. 19, 2009 Training on Oct. 23, 2009 CMS will soon distribute Technical Assistance Reports to help with addressing potential issues with the medical record documentation which may impact medical record review findings for your plan Medical Record Receipt Reports to inform MAOs about medical record submissions to date.

DATA VALIDATION CY 2007 Targeted RADV - Important Dates Plans Notified of Stage Assignment MAOs Received Encrypted CD w/Contract-Specific Data Deadline for Submission of Coversheets, Attestations, and Medical Records* Stage I Oct. 23, 2009 Nov. 10, 2009 Feb. 9, 2010 Stage II Nov. 13, 2009 Nov. 19, 2009 Feb. 18, 2010 Stage III Dec. 4, 2009 Dec. 10, 2009 March 11, 2010 * Submission Deadline is 11:59 p.m. Eastern

DATA VALIDATION CY 2008 National RADV (notified Dec. 14, 2009)—under the Improper Payments and Information Act (IPIA), CMS must annually measure and report the Part C payment error rate CMS recently completed its analysis, reporting a 15.4 percent Part C national error rate for payment year 2007 CMS will report a Part C payment error rate for 2008 at the end of fiscal year 2010 CMS requests plans’ best efforts to assist in correcting and improving payment error.

DATA VALIDATION CY 2008 National RADV (cont’d) Contact Information Sheets were completed by MA organizations via electronic entry process. Instructions and enrollee data files were distributed by traceable carrier to Primary Contacts on Dec. 17, 2009. Teleconference for selected MA organizations in this sample was held on Dec. 18, 2009. Deadline for submission of medical records (medical records, coversheets, and attestations) is March 12, 2010. Plans may submit medical records via VPN, electronic media (e.g., USB, CD, DVD), fax, or hardcopy.

DATA VALIDATION CY 2007 Targeted & CY 2008 National RADV Tips Attestations—provide the treating physician with: A sample completed attestation; and A cover note identifying the date of service requiring attestation.

DATA VALIDATION CY 2007 Targeted & CY 2008 National Tips Requests for medical records—ensure that: Providers receive all information needed to comply; and Your complete request is received by the intended recipient—CMS contacted by multiple providers who receive incomplete medical record requests and are unable to determine— MA organization Patient information Specific date(s) of service required.

DATA VALIDATION General Reminder--Observe CMS Requirements to Submit Documentation MA organizations must ensure confidentiality of beneficiary information when sending protected health information (PHI) and/or personal identifiable information (PII) contained in medical records, attestations, and coversheets.

DATA VALIDATION General Reminder (cont’d) Do not submit any medical records via email. This may compromise PHI and/or PII and will be reported to the CMS Security Division as described in Security and Privacy Reminders and Clarification of Reporting Procedures (12/16/2008 CPC memorandum, available on the CMS Health Plan Management System website). All submitted medical records must comply with the medical record requirements set forth in the Instructions Packet.

Operations Updates OPERATIONS UPDATES

Important Message Regarding Edit 501 OPERATIONS Important Message Regarding Edit 501 Risk Adjustment plans will no longer receive informational edit 501 (Valid diagnosis but not relevant diagnosis for Risk Adjustment during this service period). CMS has determined that Error Code 501 is not valid in the current Risk Adjustment environment and will be retired January 1, 2010. Please contact CSSC Operations for further assistance at 1-877-534-2772.

OPERATIONS RAPS Deadline Reminder As a reminder, the deadline for submission of Calendar Year 2008 data (1/1/08 through 12/31/08) is January 31, 2010.  This deadline date occurs on a Sunday. To ensure sufficient time to edit discrepancies in submitted 2008 data, CMS is suggesting submitting your 2008 data by close of business Friday, January 29, 2010.

OPERATIONS Frequently Asked Question Q:    How frequently are RAPS Return file Reports delivered to the submitters inbox? A: RAPS Return Files are delivered to the submitter the next business day following submission.

Technical Assistances updates

TECHNICAL ASSISTANCE UPDATES Next User Group Meeting February 17, 2010 New participants can register to attend the UG session from the www.TARSC.info

Questions & Answers QUESTIONS & ANSWERS

Closing CLOSING

RESOURCES Sean Creighton (Director, Risk Adjustment Payment Policy) Sean.Creighton@cms.hhs.gov Henry Thomas (Training, Project Officer) Henry.Thomas@cms.hhs.gov Louis Johnson (FERAS,GTL) Louis.Johnson@cms.hhs.gov Chanda.McNeal (RAS Payment) Chanda.mcneal@cms.hhs.gov Payment Research analyst@askriskadjustment.com Jennifer Harlow (RADV) Jennifer.Harlow@cms.hhs.gov Lateefah Hughes (RADV) Lateefah.Hughes@cms.hhs.gov Ann Marshall (RADV) Ann.marshall@cms.hhs.gov LTC www.tarsc.info CSSC www.csscoperations.com