Introducing … The Ford Certified Collision Network (FCCN) Replaces the Ford National Body Shop Network Managed by Ford Launches January 2019
A Commitment to Our Philosophy Why Change? Provide the latest vehicle information and proper repair procedures Enhance the relationship between Ford and the Certified Collision Network Centers Improve repair quality through assessment and coaching Ultimately improve the overall collision repair experience A Commitment to Our Philosophy We’re making a commitment to our philosophy: Ford is in the best position to provide the latest vehicle information and proper repair procedures Enhance the relationship between Ford and the Certified Collision Network Centers Improve repair quality through assessment and coaching Ultimately improve the overall collision repair experience
Collision Certification Importance Choosing a Collision Center that is certified by the vehicle manufacturer is the most important decision in a collision repair
Collision Certification Importance A negative repair experience or quality of repair impacts vehicle retention Within 18 months of an accident, half of consumers who disposed of their vehicles did so for repair-related reasons Poor repair quality leads to a high rate of defection from the brand Damage Suffered In the Repair 27% Quality of Repair 21% Purchased/Traded-in For New Car 19% Age/Mileage of Vehicle 9% 6% Lease Was Up Broke Down From Unrelated Issues 4% Gas Prices 2% Didn’t Need It Anymore 2% 10% Other
A Commitment to Our Philosophy FCCN Highlights Highlights: Replaces the Ford National Body Shop Network Managed by Ford Launch: January 2019 Network Enhancements: Significant Cost Reduction Access to Technical Repair Procedures At a reduced rate included in your enrollment fee Repair Process Assessment & Consultation – Help identify repair process strengths and opportunities through on-site inspection of vehicles currently being repaired Access to a Technical Hotline – Expanding our I-CAR relationship with direct access to FMC Engineers A Commitment to Our Philosophy We’re making a commitment to our philosophy: Ford is in the best position to provide the latest vehicle information and proper repair procedures Enhance the relationship between Ford and the Certified Collision Network Centers Improve repair quality through assessment and coaching Ultimately improve the overall collision repair experience
Preparing for the Future ‘Connected Vehicle’ Modems in all vehicles – 2019 FordPass™ Refers consumers to FCCN Centers First Notification of Loss Additional Certification Levels Advanced Driver Assistance Systems (ADAS)/Calibration Electric Vehicle (EV) Managed by Ford, Continually Improving Will evolve with the industry New Benefits to come A Commitment to Our Philosophy We’re making a commitment to our philosophy: Ford is in the best position to provide the latest vehicle information and proper repair procedures Enhance the relationship between Ford and the Certified Collision Network Centers Improve repair quality through assessment and coaching Ultimately improve the overall collision repair experience
A Commitment to Our Philosophy How Do We Enroll? https://www.collision.ford.com/fordcertifiedcollisionnetwork A Commitment to Our Philosophy We’re making a commitment to our philosophy: Ford is in the best position to provide the latest vehicle information and proper repair procedures Enhance the relationship between Ford and the Certified Collision Network Centers Improve repair quality through assessment and coaching Ultimately improve the overall collision repair experience
A Commitment to Our Philosophy Questions and Answers A Commitment to Our Philosophy We’re making a commitment to our philosophy: Ford is in the best position to provide the latest vehicle information and proper repair procedures Enhance the relationship between Ford and the Certified Collision Network Centers Improve repair quality through assessment and coaching Ultimately improve the overall collision repair experience