Douglas MacFarlane Department of Computing Science “Them and Us” Douglas MacFarlane Department of Computing Science 11/08/2005 Support Community Workshop

Support Community Workshop Who are we? You Your group Your Department Your Faculty Your University 11/08/2005 Support Community Workshop

Support Community Workshop Who are They? The rest of your Department Other departments Other faculties Other universities 11/08/2005 Support Community Workshop

Support Community Workshop Us and Them Us The people you work with Them The people you work for (or against) 11/08/2005 Support Community Workshop

Support Community Workshop Why does Us matter Critical mass for a group Need allies across campus to function Knowledge and influence Information and power 11/08/2005 Support Community Workshop

Support Community Workshop Campus Groups Historical USSG Postmasters Small Technical Present Information Strategy working groups 11/08/2005 Support Community Workshop

Support Community Workshop IS working groups 25 – 30 August 2002 Reports Jan 2004 Members from across the University Minutes and reports on-line http://www.gla.ac.uk/infostrat/ 11/08/2005 Support Community Workshop

Support Community Workshop Homework For faculty based IT support staff Find the reports from working group 27 Roles and Responsibilities of Central and Faculty Support Staff http://www.gla.ac.uk/infostrat/wgroups/wg27/ 11/08/2005 Support Community Workshop

Support Community Workshop IS on campus Information Policy and Strategy Committee Information Strategy Development Group Faculty reps + AIMS Technology Review Group Web Advisory Group 11/08/2005 Support Community Workshop

Support Community Workshop Expanding the Us Who matters to you? Other IT support staff in your Department Other IT support staff in your Faculty Faculty reps on ISDG and TRG Computing Services Networking/email/novell/desktop MIS Agresso/BiQuery/SURF 11/08/2005 Support Community Workshop

Support Community Workshop Homework for all Find the IS online info Find the ISDG/TRG online info Find Computing Service projects info Find MIS projects info Look at http://committees.gla.ac.uk/Inf/ 11/08/2005 Support Community Workshop

Homework for Faculty folk Find and contact your faculty ISDG and TRG reps Make sure they consult with you as appropriate Find your CS and MIS contacts for the systems you use 11/08/2005 Support Community Workshop

Homework for CS/MIS folk Find out who your ISDG and TRG rep is Make sure they consult with you as appropriate Find your CS and MIS contacts for the systems you use 11/08/2005 Support Community Workshop

Support Community Workshop For discussion Digest of ISDG and TRG meeting for support staff (Planning notices) Project info for support staff More contact info available for CS/MIS staff Professionals’ point of contact? Clear faculty/department technical contact info. 11/08/2005 Support Community Workshop