Flexible Services iNotice Board Monthly Performance Summary FY18 March 2018 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Monthly Performance for March 2018 Actual Trips Performed: 9,124 (41%) Actual Passengers Transported: 10,137 Overall On Time Performance: 97.0% Scheduled: 58.4% Appointment Time: 95.6% Productivity: 1.5 110 Watervliet Avenue • cdta.org • @CDTA • • 2

A+ MediTrans Monthly Performance for March 2018 Actual Trips Performed: 5,850 (23%) Actual Passengers Transported : 5,931 Overall On Time Performance: 97.5% Scheduled: 73.8% Appointment Time: 96.3% Productivity: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 3

CapitaLand Monthly Performance for March 2018 Actual Trips Performed: 8,694 (39%) Actual Passengers Transported : 8,830 Overall On Time Performance: 98.0% Scheduled: 74.6% Appointment Time: 96.8% Productivity: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for March 2018 Total Trips: 23,668 Total Passengers : 24,898 Trip Per Hour: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 5

STAR, A+ & CapitaLand Space/Passenger Type for March 2018 STAR Transported: 5,120 - Ambulatory 5,143- Wheelchair / Scooter, Etc. A+ MediTrans Transported: 5,733 - Ambulatory 228- Wheelchair / Scooter, Etc. CapitaLand Transported: 8,762 - Ambulatory 114 - Wheelchair / Scooter, Etc. Total : 19,615 - Ambulatory 5,485 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 6

Total STAR Trips & Passenger Count – FY2018 April 1, 2017 – March 31, 2018 STAR Transported: 67,679 - Ambulatory 59,226 - Wheelchair / Scooter, Etc. A+ MediTrans Transported: 71,617 - Ambulatory 2,887 - Wheelchair / Scooter, Etc. CapitaLand Transported: 86,163 - Ambulatory 964 - Wheelchair / Scooter, Etc. Total : 225,459 - Ambulatory 63,077 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 7

Total STAR Trip and Passenger Count- FY2018 April 1, 2017 – March 31, 2018 FY18 Total Trips: STAR: 114,568 (41%) A+ MediTrans: 72,885 (26%) CapitaLand: 86,163 (32%) FY18 Total Passengers : STAR: 125,545 (39%) A+ MediTrans: 73,813 (42%) CapitaLand: 86,189 (23%) 110 Watervliet Avenue • cdta.org • @CDTA • • 8

Flexible Services Performance Goals On Time Performance Goal : 97% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 1.9 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 9