Flexible Services iNotice Board Monthly Performance Summary FY19 September 2018 • 110 Watervliet Avenue • cdta.org • @CDTA 1

STAR Monthly Performance for September 2018 Actual Trips Performed: 9,291 (43%) Actual Passengers Transported: 10,756 Overall On Time Performance: 96.6% Scheduled: 54.5% Appointment Time: 98.0% Productivity: 1.4 110 Watervliet Avenue • cdta.org • @CDTA • • 2

A+ MediTrans Monthly Performance for September 2018 Actual Trips Performed: 8,541 (23%) Actual Passengers Transported : 8,928 Overall On Time Performance: 98.1% Scheduled: 48.6% Appointment Time: 98.2% Productivity: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 3

CapitaLand Monthly Performance for September 2018 Actual Trips Performed: 6,488 (37%) Actual Passengers Transported : 6,826 Overall On Time Performance: 97.6% Scheduled: 55.6% Appointment Time: 98.5% Productivity: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 4

STAR, A+ MediTrans & CapitaLand Overall Monthly Productivity for September 2018 Total Trips: 24,320 Total Passengers : 26,510 Trip Per Hour: 1.7 110 Watervliet Avenue • cdta.org • @CDTA • • 5

STAR, A+ & CapitaLand Space/Passenger Type for September 2018 STAR Transported: 5,770 - Ambulatory 5,086- Wheelchair / Scooter, Etc. A+ MediTrans Transported: 8,755 - Ambulatory 270- Wheelchair / Scooter, Etc. CapitaLand Transported: 6,827 - Ambulatory 105- Wheelchair / Scooter, Etc. Total : 21,352 - Ambulatory 5,461 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 6

Total STAR Trips & Passenger Count – FY2019 April 1, 2018 – September 30, 2018 STAR Transported: 24,635 - Ambulatory 24,438 Wheelchair / Scooter, Etc. A+ MediTrans Transported: 35,424- Ambulatory 2,121- Wheelchair / Scooter, Etc. CapitaLand Transported: 39,848 - Ambulatory 567 - Wheelchair / Scooter, Etc. Total : 99,907 - Ambulatory 27,126 - Wheelchair / Scooter, Etc. Note: NT trips are not included in Space/Passenger Type report 110 Watervliet Avenue • cdta.org • @CDTA • • 7

Total STAR Trip and Passenger Count- FY2019 April 1, 2018 –September 30, 2018 FY18 Total Trips: STAR: 42,553 (42.%) A+ MediTrans: 35,802 (33.%) CapitaLand: 38,805 (39%) FY18 Total Passengers : STAR: 48,597 (44%) A+ MediTrans: 37,249 (38%) CapitaLand: 40,018 (41%) 110 Watervliet Avenue • cdta.org • @CDTA • • 8

Flexible Services Performance Goals On Time Performance Goal : 96% Overall On Time Performance (STAR and Taxi) On time is defined as no more than 0 minutes early or 25 minutes late for a scheduled trip Productivity Per Hour Goal : 1.7 Overall Passenger trips per revenue hour (STAR and Taxi) Total revenue hours operated monthly divided by number of completed trips 110 Watervliet Avenue • cdta.org • @CDTA • • 9