1 Hour Training Bubbles Problem Solving Techniques Your Name

Objectives At the end of this session you will be able to: Distinguish what is a problem and what is a solution Recognise the various problem solving techniques available State the various guidelines around these problem solving techniques 2

Affinity Diagram Theme idea Idea Gathers large amounts of data and organises them into groups based on the natural relationship between items. Brainstorm (mind cluster) and write results on post-it notes; in silence, cluster into natural groups; agree header for groups Theme idea Idea

Fishbone Fishbone look at effect and factors that cause or contribute to them Identify effects to be analysed; brainstorm all possible causes; cluster groups of causes and assign headings for these major bones; decide contributory factors. cause cause effect cause cause

Quality Improvement Project Identify improvement opportunities Prioritise and select opportunity Focus Plan Do Review

QIP’s/Problem Solving Define the Problem Temporary Solution Focus Analyse the cause of the problem Develop solutions Plan to implement Plan Implement Do Analyse effectiveness Review

Balance Sheet Balance sheets are used to weigh up the strengths and weaknesses of a proposal simply list the good and bad points and see which side has more weight Idea

Future Basing Future/Desired State Present state Imagination

Force Field Identifies forces that help or hinder a future state Draw a vertical line to represent current and future state; generate helping forces and hindering forces; use length/thickness of arrows to depict strengths of forces. Example – Having regular communication with teams? Improve morale Better working environment 2 way communication Views not listened to Low morale No 121’s Inconsistent recognition Helping Hindering

Tree Diagram Objective Task

PEST and SWOT Analysis Weaknesses PEST Analysis Political, Environmental, Social, Technological SWOT Analysis Strengths, Weaknesses, Opportunities and Threats Strengths Weaknesses Opportunities Threats

Mind Mapping

Objectives At the end of this session you will be able to: Distinguish what is a problem and what is a solution Recognise the various problem solving techniques available State the various guidelines around these problem solving techniques 13